ShipStation

Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.

We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that.

Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.

Shipstation has been attached to our Canada Post account - which we never use.

They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank.

Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.

ShipStation has been nothing short of revolutionary for our workflows and shipping costs. So glad we made the change! The implementation process is incredibly helpful (thank you Darren!) so if you're worried about the process of learning a new system, don't be, they will walk you through it step by step.

We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.

We've been using ShipStation for over three months and have connected it to our Royal Mail business account.

While it's one of the better platforms for using your own courier accounts, such as Royal Mail, we've encountered a surprising number of limitations and ongoing issues. Unfortunately, there appears to be little sign of meaningful improvement.

For a company that has been in this industry for so long, it's difficult to understand how many essential features are still missing and how many common problems remain unresolved. After reviewing the ShipStation community forums, it's clear that many of these issues have been raised repeatedly by users, with some feature requests and bug reports dating back more than four years without a solution.

The platform has strong potential and offers some excellent functionality, but the lack of development in key areas and the slow response to long-standing customer feedback can make it frustrating to rely on for day-to-day operations.

We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set

Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!

No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!

ShipStation so far (2 years in) has been decent. The only issue I have is why does an order made in Shopify takes hours to pop up in ShipStation? But other than that I have no complaints. I will be sure to update as the time expands.