Avis (817)

Note globale
4,1
Nombre d’avis par note
  • 75 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 15 % des avis sont des avis à 1 étoiles
Modifié le 6 mars 2017

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot!

WHY ARE THEY SO AFRAID OF THE PHONE????

The software is largely good, but if you're ...

1000 Jewels Llc
États-Unis
8 mois d’utilisation de l’application
11 octobre 2023

I have to echo the other terrible reviews. Yes, the software works until it doesn't. Then, when you're under the gun, orders piling up, and waiting on their awful customer support... you're stuck. I'm jumping ship before the holidays.

Defined Life - Official Store of the Define My Day™ Planner
États-Unis
8 mois d’utilisation de l’application
10 août 2023

This is the worst app and customer service possible. Absolutely disgusting. Shipconnect does'nt work half the time, have to refresh the page all the time as it w on't load, always have to manually push orders to be downloaded even thou it's set up on automatic but full of errors and worst of all they can't generate a proper custom invoice . Don't include prepaid tax, shipping or discounts on it ...

kidsclothingwholesale
Royaume-Uni
8 mois d’utilisation de l’application
7 mars 2024

Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely ...

PAP MD
États-Unis
8 mois d’utilisation de l’application
ShipStation a répondu 8 mars 2024

Thank you for your review! We're sorry to hear that we have missed the mark but would love the opportunity to make it right. We have located your open ticket and will be in ...

1 juin 2020

Extremely difficult to setup, syncing with orders is cumbersome and unreliable. It is frequently importing orders we have already fulfilled through shopify. Its a mess to setup, a mess to use, and support is 50/50 occasionally its great but occasionally its garbage.

fishskyn
États-Unis
8 mois d’utilisation de l’application
13 avril 2019

Works when it works, but the shipstation connect is not good, the postage is not cheaper, the app is worthless, you can't do anything if not at the office. More time spent fixing stuff that was working then it saves

Jewel Brite
États-Unis
7 mois d’utilisation de l’application
23 juin 2022

The software glitched and charged me over $125 without ever providing a shipping label. I've been trying since January (5 months) to get this resolved, and they keep stringing me along, claiming they're 'working on this situation and investigating further'. It doesn't take 5 months to refund an overcharge, and they can figure out the glitch on their own time. That one overcharge more than ...

Cneasai Draoi Apothecary
Canada
7 mois d’utilisation de l’application
11 mars 2021

We were originally really happy with their services, but the customer service has been very poor and they seem to be very unresponsive. They removed the chat option, and now emails take forever. Our recent tickets have not been resolved or answered properly. Very disappointed!

Devoteewear
Canada
7 mois d’utilisation de l’application
ShipStation a répondu 7 avril 2021

Thank you for taking the time to review our app. We're sorry your experience has been frustrating. A member of our support team has reached out to get more information about ...

5 avril 2017

As long as it works its ok
Inventory control is not good you have to sell an item before you can add the warehouse location so if you have a lot of inventory items stay away
If you happen to need support RUN FOR THE HILLS - Customer service just dont care

Asfirusa
États-Unis
6 mois d’utilisation de l’application
14 juin 2020

Your customer service and support is NOT acceptable. I've told you on three occasions that I'm unable to set up correctly, so I can't use it ... please help, PLEASE HELP, yet you keep sending email replies how busy you are, but were all busy too, so waiting for over 4 WEEKS and still not getting a response or my issue resolved is pitiful and not acceptable. I'm going to find a program / app who ...

Nuuvo Haircare
États-Unis
5 mois d’utilisation de l’application