Avis (817)

Note globale
4,1
Nombre d’avis par note
  • 75 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 15 % des avis sont des avis à 1 étoiles
15 février 2024

I have had a lot of trouble calculating shipping costs. Sometimes my customers are charged way too much and sometimes way too little

O3Vets
États-Unis
Plus d'un an d’utilisation de l’application
ShipStation a répondu 21 février 2024

Thank you for your review! We’re sorry to hear we missed the mark and would love to help. Our support team has reached out directly and would like to schedule a time to hop ...

30 avril 2016

This app has helped me do a lot of things other apps couldn't, (like the Canada Post app, which isn't really user friendly), but it has a few quirks that make it not as easy to use. I still haven't been able to figure out how to print huge batches of labels at a time, and I couldn't create a return shipping label for a customer in the US. But those are small inconveniences compared the pros-- it' ...

Tessa Hughes Fashion
Canada
Plus d'un an d’utilisation de l’application
Modifié le 28 juin 2021

I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd ...

Woodchucks Wood
États-Unis
Plus d'un an d’utilisation de l’application
ShipStation a répondu 30 juin 2021

Thank you for sharing your continued experience with ShipStation. We value your feedback and have shared it with members of our team so that we can continue making ...

Modifié le 11 octobre 2017

This system is a joke. Was told upgrading would help, and it removed all video tutorials. Went to chat, they're closed for a company wide meeting. Had promised to bulk ship all my orders to customers this weekend and the system is nothing but error messages about halfway through. Absolutely atrocious. Planning on cancelling my service immediately.

Update #1: Stars upgraded. Videos are still ...

Exclusive Morale
États-Unis
Plus d'un an d’utilisation de l’application
6 janvier 2023

The app works well except for printing problems from time to time. However I would not recommend using their insurance - 'shipinsurance'. The app allows you to buy insurance on an item even if it is not insurable. I have been using the app assuming if I could buy insurance the item was insurable. I have filed my first claim in two years and it has been denied as the shipping option was not ...

The Orange Room
Canada
Plus d'un an d’utilisation de l’application
23 mars 2022

Very slow in the afternoon in rush period before Xmas hope this will be corrected for next year since it is 50% of our yearly sales All the rest is fine

Standout EDC
Canada
Plus d'un an d’utilisation de l’application
21 janvier 2021

Very useful platform with lots of customization. Makes things easy on the back end but they seem to have completely abandoned ship, so if you need support you can't find it. No one answers their support emails. A shame! I hope someone can start looking after this again so I don't have to migrate to another platform.

WitchyLashes
Australie
Plus d'un an d’utilisation de l’application
10 novembre 2019

Stay away - I was wrongfully charged for a month's subscription after following the customer service agent's instruction of how to extend a trial and ended up being charged for an extra month also.

I've been attempting to chase this up for over five months now with no reply. This company owes me nearly £80 and seems to have no interest in dealing with it other than avoiding me.

Deadstock
Royaume-Uni
8 mois d’utilisation de l’application
Modifié le 14 décembre 2017

After an initial issue I found the customer support to be outstanding ShipStation fixed my issue and the service has improved with the addition of Royal Mail since I signed up.

I highly recommend this app for anyone using multiple Shopify stores, multiple points of sale and multiple shipping locations such as Shipwire, amazon and self shipping. helps to unify everything into a manageable platform ...

Xtrnutrition
Royaume-Uni
20 jours d’utilisation de l’application
Modifié le 6 mars 2017

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot!

WHY ARE THEY SO AFRAID OF THE PHONE????

The software is largely good, but if you're ...

1000 Jewels Llc
États-Unis
8 mois d’utilisation de l’application