ShipStation

We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.

Shipstation has been attached to our Canada Post account - which we never use.

They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank.

Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.

No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!

I would very strongly caution any store/brand from working with this company as it will put your brand and store at risk.

ShipStation has a serious tracking handoff issue with GlobalPost shipments, and support has absolutely, 100% ignored it and have tried to gaslight us by calling it a 'feature request' fix.

Basic operational compliance and tracking is not a 'feature request', it is a core tenet of why they exist.

We use ShipStation through our 3PL. Valid GlobalPost international tracking numbers are being attached to fulfilled Shopify orders, but the customer-facing tracking links are directing customers to USPS, where the numbers show as invalid. So customers are seeing what looks like invalid tracking even though the shipments are valid GlobalPost shipments.

This has created a real operational problem for us that is actively harming our brand.

We provided specific affected Shopify orders, tracking numbers, USPS links showing the issue, and a clear explanation of the failure path. The response from support has been repetitive and has not addressed the actual technical question: what carrier name, carrier code, and tracking URL is being passed into Shopify, and why GlobalPost shipments are ending up with USPS tracking links.

They are well aware of the issue internally and choose to ignore it. These are the types of companies that should not be in business.

Beware, they have an option for international shipment that you can either agree to pay for the client's taxes and duties, or decline and leave it up to the client. In our system, we don't charge the client they cover those ourselves and have always left this option purposly unchecked in shipstation - however, despite this option unchecked we have been backcharged 500$ and when despiting their answer is, that's how it is. I cancelled and will never go back to this system because of their hidden charges.

I despise Shipstation with every fiber of my being. Not once have I been able to open it and have things go smoothly. I always end up spending at least 45 mins on chat with support to find a solution a wide variety of problems. It is absolutely the worst part of my day. The worst part of my job. The worst part of having a small business. I'm begging somebody to come up with a better alternative.

The mail i used in this app got blocked and closed without any prior notice or proper reason, when i reach out the support then the guy from theri team Enzo V. kept saying that our backend team confirmed for security reason my account will remain closed, I kept asking the reason for the same by also providing the main credential that i used to login, but still no support from their end and not proper reason for the account closure. This is really unacceptable as the user of this App I have all the rights to know what cused my account getting blocked and closed. I have mailed them last yesterday regarding for the same asking the reason but now i got no reply from them. I hope this negative review will open their eyes and they start to take their users issue more seriously. Thanks

0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal.

After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed.

Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed.

Don't risk it. Don't do business with a company built on deceiving the end users.

Used to love this app, but recently have had nothing but headaches when trying to ship DDP from Canada to USA with UPS. Terms & conditions of their "DDP Guarantee" changed without notice and now only apply to US shippers, so now they are suddenly trying to charge me nearly $1000 for extra duties & fees on shipments that were delivered over 12 weeks ago. It is not ethical to triple the charges on shipments that were paid for and delivered MONTHS ago. Absolute insanity.

I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.