Recensioni (839)

Valutazione complessiva
4
Numero di recensioni per livello
  • Il 75% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 15% delle recensioni ha 1 stelle
25 aprile 2025

ShipStation has been a game changer for my business. Managing orders across multiple platforms is now seamless, and the automation tools save me hours every week. The discounted shipping rates are a huge bonus, and the interface is very easy to use. Customer support has also been great whenever I had questions. I highly recommend ShipStation to any small business owner looking to streamline their shipping and grow more efficiently!

Bijouland
Stati Uniti
Oltre 6 anni di utilizzo dell’app
17 marzo 2025

I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare.

Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent.

I've encountered problem after problem:

-Unable to log in
-Not receiving emails for code confirmations, password resets, or account activation
-Unable to reconnect my store
-Configuration issues with the app
-Unable to add payment to my account

The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.

431 The Wedding Company
Canada
Quasi 6 anni di utilizzo dell’app
ShipStation ha risposto 18 marzo 2025

Thank you for reaching out. First and foremost, we’re very sorry for the difficulties you’ve encountered in getting your account back up and running. We strive to make this process seamless for merchants, and we’re disheartened to hear about your experience.

We’ve reviewed the tickets associated with your account and see some clear opportunities in our process. Our team will be reaching out shortly to discuss these pain points further. Please keep an eye on your inbox, and don’t hesitate to reply if there’s anything else we can do in the meantime.

21 aprile 2025

We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.

Hadley Pottery
Stati Uniti
3 mesi di utilizzo dell’app
19 marzo 2025

Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!

Explicit Essentials
Stati Uniti
3 mesi di utilizzo dell’app
26 marzo 2025

I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us.
Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once.
I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app

MeLuna USA
Stati Uniti
Circa un anno di utilizzo dell’app
ShipStation ha risposto 2 aprile 2025

Hey there, thank you for taking the time to leave this review. We are truly sorry that this was your experience getting assistance from our team. We have already reached out to the email on file for the account to address these issues. Hoping to hear back soon!

27 gennaio 2025

STAY AWAY. Not only is the app $30 a month, but it never works now.

I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason.

To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders.

If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.

White Knuckle Studios
Stati Uniti
10 mesi di utilizzo dell’app
ShipStation ha risposto 28 gennaio 2025

Hey there, thank you for sharing your feedback! We've located your most recent ticket, and a team member will be reaching out shortly to assist you. We're sorry to hear about the login issues you've been experiencing and we appreciate your patience. We look forward to resolving this for you!

22 aprile 2025

It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.

Fendrihan
Stati Uniti
Quasi 10 anni di utilizzo dell’app
ShipStation ha risposto 23 aprile 2025

Thank you for taking the time to leave your review and let us know about your experience. We take this feedback seriously and want to make things right. We've located an open ticket on your account, and a team member will be reaching out shortly to assist you further. Have a great rest of your day!

4 aprile 2025

So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders.

My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.

Coca + B.
Stati Uniti
6 giorni di utilizzo dell’app
ShipStation ha risposto 7 aprile 2025

Hey there, thanks for bringing your Connect issue to our attention! We just had a team member get in touch with us to assist. If you could get back with us there we'd be happy to take a look and get this resolved for you. Have a great rest of your week!

18 marzo 2025

Chelly Bell, our implementation manager, was nothing short of amazing! She has taught us so much about the app, and we are loving it. It has saved us so much in shipping, which we appreciate!! 10/10 recommend!

Longhorn Chassis Gear
Stati Uniti
2 mesi di utilizzo dell’app
19 marzo 2025

Streamlined my shipping process effortlessly! As a solo business owner running an organic skincare Shopify store, handling shipping used to be overwhelming. ShipStation has completely simplified it!

naturavive
Stati Uniti
Circa un mese di utilizzo dell’app