ShipStation

Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support.

I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you to their support pages; thereafter, when one of their "support" members initiates the chat, it is often in the middle of the night when we are asleep in the US. If you do not respond right away, they close out your ticket. For the 3 representatives from which I attempted to get any kind of help reinitiating my account and Shopify store, they ALL rerouted me to their support pages, even when I gave them screenshots of the error (broken token from my store) and informed each new representative of all futile past attempts at assistance.

We are a former customer of Shipstation, and they used to have superior service. It is unfortunate to say that no longer exists, and I cannot recommend anyone to their service. I canceled my unused - yet twice billed - account today. I have attempted to get my account working since late November 2024 to no avail. This is truly a shame and I'd say stay far, far, far away.

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!

Absolutely stay away unless you have no choice.

We pay $40 a month for this app and over the last 2 months it has been comically bad. The mobile scan sheet never loads when I go to the post office, which results in lost packages, lately it has trouble pulling rates for common carriers like USPS, the mobile app often won't even let you login, and today I cannot even access the app or website to ship out customer's order.

Ship station needs to take a look at their product quality. This was once a great app and now its almost not even usable. I feel robbed given how much we pay for this and how many issues we had during the holiday season....

What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation.

Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it.

I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.

Terrible integration with Shopify.
- If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice.
- I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation.
- I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company.
- I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly.
I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses.

This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party.

Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time.

As you can see I have been using this app for many years and they can and should be doing better..

Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely.

I've downgraded my 3 star review to 2 stars. Constant login issues. Every time they "upgrade or update" their system and/or platform, the issues seem to be worse.

Back for another Downgrade. 1 star. Good luck if you have an issue. Ai now tries to solve your problems, which it never can.

What happened to shipstation it used to be so good, it's like they are purposely trying to give you the worst service possible. Crazy.

Be prepared to trouble shoot on a consistent basis.

Worked great for a few days, bought several hundred dollars of labels and then ceased letting me add credit. Support told me to create a stamps.com account which is insane given that I don't want to pay two monthly fees for two accounts when ShipStation is owned by Stamps.com

WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund.

I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer.
Do we have a printer issue or shipstation issue?

contact daniel@hairillusion.com