ShipStation , 737 recensioni
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In base alla valutazione
We've been working with Shipstation for a couple years and it is truly an incredibly easy-to-use and intuitive product. Shopify integration was super simple and it has changed how we are able to fulfill. On top of all these benefits, shipping prices are always lower too. Highly recommend!
I used another competitor before trying Shipstation. We were having trouble with the competitor's automations not working consistently. We're a small biz (6 figs rev) and so we really just needed the basics to work. After trying Shipstation, the time we saved with automations working perfectly, every time, was huge. No question, we love the product and will continue to be a customer.
We're really enjoying the ease of connectivity with Ship Station and Shopify. We added extra capabilities with our WMS so we have no problems. Our account manager called, introduced herself, is available to us - it's pretty easy. Give their developers a bit of time to work on more features and it will stay the best solution.
We love shipstation! It allows us to manage all of our brands in 1 shipstation account. We find the shipping prices are usually better than Shopify shipping as well.
ShipStation is easy to use and really streamlines my shipping process. I love the fact that I can create shipping presets, so whenever a customer selects their shipping option at checkout, ShipStation already knows what carrier and shipping option to use. It's as easy as selecting my orders and hitting print. ShipStation has so many options to customize your shipping process it should work for literally any Shopify store out there!
We've been using Shipstation for a few months now and we love how easy & intuitive the interface is. Zach Webb is our trial rep and he went above and beyond to answer questions or to help us even when our trial is over. We also got a great deal on shipping costs compared to doing it ourselves! Overall everything syncs nicely and smoothly between Shipstation to Shopify.
FOR TWO DAYS YOUR SYSTEM HAS GIVEN ERRORS THAT MAKE ZERO SENSE
LOOK AT THIS ACCOUNT AND FIGURE IT OUT. I HAVE WASTED COUNTLESS TIME WITH USELESS CHATS
MY UPS NATIONAL REP HAS DETERMINED THAT SHIPSTATION IS AND HAS BEEN NEARLY ZERO HELP NOR HAS RESOLVED ANYTHING
ERROR MESSAGE:
This shipment would exceed your subscription limit for this billing period. To continue shipping before your billing period resets, please upgrade your subscription.
THIS ACCOUNT HAS SHIPPED LESS THAN 250 PACKAGES IN THE LAST 30 DAYS AND THE ACCOUNT LIMIT IS 1500 SO YOUR SOFTWARE CLEARLY DOESN’T UNDERSTAND NUMBERS
I love using shipstation! It saves money on shipping and they have been incredibly helpful, whether it was for set up, answering questions or walking me through processes. What's even more amazing is they contact me to check up on me-- I've never called them!
I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. They are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to their poorly written software.
Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.
We appreciate and consider your feedback and take our merchants’ concerns very seriously. We show that one of our Support managers gave you a call on July 16, 2023 to work with you further on your issues. We understand your concerns about resolving data synchronization issues. Customer satisfaction is very important to us, as well as being responsive to our merchants’ needs. If we can help further with your concerns, please let us know.
As a high-volume seller with about 8000 orders per month, doing business with them for 2 years, I find myself at a loss for words to express how frustrated and angry I am with this company. Their support (even though we have "high priority") is a joke and insulting. I mean it. They recently increased their price by 100% (you're reading that correctly) with a 1 month notice, including new API costs. Their latest interface update removed some features we used, without notice. They simply don't care. The last issue was the cherry on top. We will now find a competitor as soon as we have the time and resources. If you're a high seller reading this: AVOID THEM and their sister companies; they won't be on your team. We regret our choice.