ShipStation

We've been using ShipStation for several years now - and it keeps getting better. We're really happy with the reliability and flexibility of its options. The ability to make you own automations is one of their best features. The user interface is simple, logical and easy to navigate. Plus their new WMS features for efficiency are a game changer. However, the best feature of ShipStation is actually its people and team. Whenever we require any service and support, they're always responsive, prompt and helpful. They seriously set the standard when it comes to support. If I could choose 6 stars instead of 5, I would. I'd highly recommend ShipStation, and for well more than just a shipping solution.

ShipStation has been nothing short of revolutionary for our workflows and shipping costs. So glad we made the change! The implementation process is incredibly helpful (thank you Darren!) so if you're worried about the process of learning a new system, don't be, they will walk you through it step by step.

Wow! Only been using ShipStation for about a week, and already we absolutely LOVE the way it handles the customization and workflows our Shopify store requires (such as split shipments). Sertel Carbaquil walked us through the settings quite easily with professionalism & patience, and we couldn't be more thrilled with this service -- THANK YOU!

RJ was very comprehensive on my onboarding, made my shipstation transition seamless. Over the course of the phone calls and emails, our team was equipped with a smoothly executed workflow, which enabled us to trust our shipping is covered, and we can focus our time elsewhere! Thanks RJ

We've been using ShipStation for over three months and have connected it to our Royal Mail business account.

While it's one of the better platforms for using your own courier accounts, such as Royal Mail, we've encountered a surprising number of limitations and ongoing issues. Unfortunately, there appears to be little sign of meaningful improvement.

For a company that has been in this industry for so long, it's difficult to understand how many essential features are still missing and how many common problems remain unresolved. After reviewing the ShipStation community forums, it's clear that many of these issues have been raised repeatedly by users, with some feature requests and bug reports dating back more than four years without a solution.

The platform has strong potential and offers some excellent functionality, but the lack of development in key areas and the slow response to long-standing customer feedback can make it frustrating to rely on for day-to-day operations.

Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.

We tried a number of shipping solutions but none met our needs - until we connected with ShipStation. Rather than having to rely on chatbots and painfully slow chat sessions with busy representatives, we were able to quickly schedule a call to discuss our needs with a real live person. Once we determined that ShipStation could help, we were scheduled to meet with their implementation team. Yes, they have a team whose job it is to help customers setup, streamline, and learn to use ShipStation. Dan Gutierrez, our shipping implementation manager, could not have been better. He did an amazing job, helping us over a series a Zoom calls. He and his team worked with us to find the best solutions for our particular shipping needs, listening, asking questions, and coming up with custom-coded solutions to help us get to where we needed to be. We highly recommend ShipStation.

Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month.

You pay a fee to make your business get a poorer customer experience whilst making your job harder.

The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.

There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process.
The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.

We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set