ShipStation

Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!

I would not recommend ShipStation. Customer support is terrible.

This app has been billing me for years and I can't get them to stop. I've even tried cancelling my credit card but because it's linked through Shopify they are able to bill the new card number somehow. Do not download this app or do their free trial. You'll be committed for life.

Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08
You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.

by far one of the most annoying bug infested app and company. Nothing works

Pretty horrible app, to say the least...

First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you.

I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application.

There are much better apps out there, give them a shot first!!!

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

STAY AWAY. Not only is the app $30 a month, but it never works now.

I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason.

To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders.

If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.