ShipStation , 724 recensies

I wanted to install the app knowing the app's review is low,
but it's seem these low reviews are correct and it's not a good app at all, After connecting the app to my Shopify store, it never shows orders, first issue

This was the best app we had. Once it was updated IT IS COMPLETE TRASH!! Their support will take weeks with no help. A glitch a day will make you feel like you work for Ship station and not your own business.

ShipStation was just great until a few months ago. Then things started going wrong. The app began to lose track of our scale at random times and could no longer read weights. At first we thought it was the computer we were using so we bought a new one but it did not help. I tried downloading ShipStation Connect and reinstalling it but it still did not fix it. So we decided maybe it was our scale and replaced that as well. All to no avail, so I went to the forum to see if there was anyone else having issues. I found not one but many others having the same problem with the printer or the scale.

That was not the worst of it though. They made a change to the weights and included a decimal place in the ounces. This caused errors in more than one area and I submitted a request to support to tell me how to remove the decimal from my set up. Well, I got lectures, articles and repeated explanations as to why I needed that decimal. I was told that there was no way the decimal could have caused any problems and that it was there to stay.

And that was that - we immediately began looking for a new app to replace ShipStation. Absolute worst customer service and support ever experienced.

The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue.

Very very dissapointed in their level of service.

Where do I start! the idea and roadmap they have are great but what they say they offer doesn't work. We are UK based and find Fundamental things like the invoices are wrong as they show the price and the tax added together as the order total so the customer thinks they are paying more than they are. Shipstation told me this was fixed in version 3 but it isn't. The support they offer is poor. I have been trying to get set up for 5 weeks and the person I am speaking with who I have to book in a 30min appointment with once a week doesn't know the system and has to create support tickets for every issue I have. they have issues with exporting data, booking in certain labels like royal mail jersey or DPD Ireland. The automation rules they have are hit and miss and it seems to take time to make amendments. you have to reload the page numerous times for things to take effect.
I would be more than happy to change my rating if these things are addressed. I have tried with support but when you get an email in reply to a phone call asking if I still have a problem to get in touch. I wouldn't have contacted them in the first place if I didn't have a problem (i would just like some help). I'm trying to give them my money and they aren't able to help me to do it. for anyone thinking about moving to ship station its not a 1 click setup and there is an awful lot of work to do to get things working as you need and if you're like me you will find some basic features are missing.

I've been using shipstation for about 3 years. While works well, as you grow you see it's limitations quickly. I went from 3 shipments a day to 60 and I can honestly say, I'm not impressed. Lacking features: 1. doesn't automatically pick the lowest shipping rate if you have multiple courier accounts; 2. fails to pick up HS codes for international shipping; 3. may not pick up sale prices and country of origin for customs. Those are my 3 biggest pet peeves.

Loyal ShipStation user for years, had gotten quite used to things and everything ran fairly smoothly. Had gotten the new layout forced upon me but always could switch back. Now that the V3 is rolled out and forced upon us with no reverting, our ability to ship effortlessly is impossible. We have been on support calls for hours only to be told "huh, that's weird" and no solution in sight. Now having to manually adjust every one of our hundreds of orders because of glitches and bugs in this new layout that they have been working on for over a year. It's really sad, I loved this stuff, and now it's borderline unusable, and searching for other solutions.

Pro: -Generally positive experience for orders placed and fully shipped within a few days. For orders with longer wait times, or orders that are split into multiple shipments we have some issues. -Automated completion of customs forms for international shipments. Con: -Long times between automated store synchronization: Can be over two hours between store updates from Shopify. There is the option to manually update the stores, but it is not feasible to manually update the store 24/7 if there are other processes that rely on timely information. -Poor support for split-shipped orders. If one item from an order ships, Shipstation will not process any edits to the order (e.g. an item added to the order, an item removed from the order, other quantity adjustments to the order, address edits or updates) -Orders only open to edits for a short time: After 60 days no order edits or changes are passed to Shipstation. With supply chain delays we regularly have orders that are older than 60 days that require changes or edits. -Long loading times in Shipstation: with orders that have a large number of items, or orders that have one or more previous shipments there is a VERY LONG and noticeable delay from the time an order is opened in Shipstation before the page fully loads and we are able to make adjustments in weight, shipping service, return labels, or print a label. -Unreliable USPS tracking numbers generated during peak seasons: Recently, large quantities of tracking numbers that are generated for our USPS shipments have not been reset before being reused. These tracking numbers provide the shipment history of shipments that were completed previously during the year, and we have been unable to find a solution to reset those so that our customers receive accurate tracking information for their order.

This app has helped me do a lot of things other apps couldn't, (like the Canada Post app, which isn't really user friendly), but it has a few quirks that make it not as easy to use. I still haven't been able to figure out how to print huge batches of labels at a time, and I couldn't create a return shipping label for a customer in the US. But those are small inconveniences compared the pros-- it's fairly easy to use, and it actually helps me see my orders in a more helpful way, even than from the shopify back end.

I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021
Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).