Recensies (755)

Algemene beoordeling
4,1
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 14% recensies zijn 1 sterren
Bewerkt 2 januari 2019

We're still trying to use the app.

First of all the support is terrible. They're not the only company that does this, but any actual issue has to get escalated with no ETAs for resolution. Anyone who interacts directly with customers has zero ability to resolve technical issues in the app.

Automation to FBA doesn't work at all. They say it's "something in the backend" that they're looking into, but they don't know what or when they'll be able to fix it.

And every basic task we've asked for so far hasn't been possible at all.

CoBionic
Verenigde Staten
7 dagen gebruiken de app
14 september 2021

Newbie to ShipStation. So far, so good. I'm loving it. Phenomenal App for my business site, www.CBDTroubleshoot.com. Very easy to use. Tracks shipping data, ect... Quick and easy. I recommend this app for your shipping and tracking needs.

CBD Troubleshooters
Verenigde Staten
7 dagen gebruiken de app
29 december 2016

I never got a chance to fully use Shipstation because the interface was not user friendly and it didn't immediately connect to my store. By the time support called me to help me out, I'd already moved on to a different app and had shipped many packages. It's unfortunate because I'd already loaded all my shipping accounts.

Beneathyourmask
Verenigde Staten
6 dagen gebruiken de app
12 november 2014

Well put together app, but for small Canadian estores that are just starting out, the Canada post integration does not work unless you have a commercial account (not the same as a Venture One account). Contacted support and they confirmed there was no Canada post integration without a commercial account. To get a commercial account you need to ship a minimum of 750 packages a year. Probably a great app for high volume sellers, but did not work for our purposes...

AerialTech Inc.
Canada
4 dagen gebruiken de app
23 februari 2018

Doesn't seem to let me ship USPS first class packages. Only allowing as Priority.

Elepreneur Store
Verenigde Staten
3 dagen gebruiken de app
12 mei 2021

This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead

Bella Dolce
Verenigde Staten
3 dagen gebruiken de app
ShipStation heeft geantwoord 19 mei 2021

We're sorry to hear you had a negative experience! ShipStation offers live chat support for most users, including trial users. We’d love to help make sure all of your orders are importing correctly. Here's a quick article about contacting our support team: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support#how-to-contact-shipstation-0-1

1 september 2017

Initially was told this app would work for what we needed only to find out several hours of work later that it did not get rates. I had told them that I wanted to use this to replace a competing product and they never clarified that it would not work for that purpose.

This is probably a good product but they didn't accurately explain what they offered when I asked up front.

Auto Ricambi
Verenigde Staten
3 dagen gebruiken de app
7 december 2020

I tried to get this to work, followed the outlined steps but ultimately it would not connect to stamps.com.

The Social Tea House
Verenigde Staten
2 dagen gebruiken de app
ShipStation heeft geantwoord 8 december 2020

Thank you for your review and for trying ShipStation. We're sorry to hear you're running into this issue. A member of our account management team has reached out to see where we can help!

18 januari 2021

When you sign up they set up a meeting with you and a rep from ShipStation. My rep didn't even bother showing up to the meeting and ignored all his emails and phone calls I made over the weekend. Also their customer support line is a dead number. The platform doesn't work and all these negative reviews really were right. Seems like a fake app. Don't bother

Konterfeit
Canada
2 dagen gebruiken de app
24 januari 2024

I have been consistently blown way by the level of support and care that ShipStation gives to us. We aren't exactly a big store, but they treat us as if we're a multi-national enterprise. The solution is great as well, but being able to work with such kind and knowledgable people has been a godsend in getting our e-commerce business up and running.

Looking forward to many more fruitful years with the SS team! Keep crushing it!

Munchiez Japan
Japan