ShipStation , 724 avaliações
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We're still trying to use the app.
First of all the support is terrible. They're not the only company that does this, but any actual issue has to get escalated with no ETAs for resolution. Anyone who interacts directly with customers has zero ability to resolve technical issues in the app.
Automation to FBA doesn't work at all. They say it's "something in the backend" that they're looking into, but they don't know what or when they'll be able to fix it.
And every basic task we've asked for so far hasn't been possible at all.
This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead
We're sorry to hear you had a negative experience! ShipStation offers live chat support for most users, including trial users. We’d love to help make sure all of your orders are importing correctly. Here's a quick article about contacting our support team: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support#how-to-contact-shipstation-0-1
Initially was told this app would work for what we needed only to find out several hours of work later that it did not get rates. I had told them that I wanted to use this to replace a competing product and they never clarified that it would not work for that purpose.
This is probably a good product but they didn't accurately explain what they offered when I asked up front.
When you sign up they set up a meeting with you and a rep from ShipStation. My rep didn't even bother showing up to the meeting and ignored all his emails and phone calls I made over the weekend. Also their customer support line is a dead number. The platform doesn't work and all these negative reviews really were right. Seems like a fake app. Don't bother