Avaliações (816)

Avaliação geral
4,1
Pontuação por nível de classificação
  • 75% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 15% das classificações são de 1 estrelas
29 de março de 2024

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

iCowhide UK
Reino Unido
Mais de 3 anos usando a aplicação
Questão respondida por ShipStation 1 de abril de 2024

Hey there, thank you for your review! We're sorry to hear you've had some trouble with the quantities in your orders. We have located your account and a member of our team ...

Editado a 6 de maio de 2024

After my review Justin B. Replied from Shipstation on April 23rd they said they would escalate the problem it's now May 6th and still no response. For some reason Fedex does not work and they can't seem to fix the problem.

Healthymouth Canada
Canadá
6 meses usando a aplicação
Questão respondida por ShipStation 23 de abril de 2024

Thank you for the review - we're sorry to hear that our Support has been unable to assist you, but we'd love the opportunity to help! We've reached out to the email on your ...

17 de maio de 2024

outrageous fee structure. stay away cause one youre locked in they will keep on taking advantage of customers

HTM Lighting Solutions
Estados Unidos
Quase 5 anos usando a aplicação
Questão respondida por ShipStation 21 de maio de 2024

Thank you for the review! We also appreciate you bringing up your pain points with our new pricing structure. A team member will be reaching out to discuss this with you here ...

20 de abril de 2024

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not ...

Shop Foodocracy
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Questão respondida por ShipStation 23 de abril de 2024

Hey there, thank you for taking the time to post this review. We’re sorry to hear that our platform is not meeting your expectations - we’d love the opportunity to work with ...

16 de julho de 2024

Avoid this garbage program. So many bugs and the customer service is embarrassingly abysmal.

Polysleep Canada
Canadá
Mais de 7 anos usando a aplicação
Questão respondida por ShipStation 17 de julho de 2024

Hey there, thank you for bringing this to our attention! We've located your open ticket with our team and will be in touch when we have an update. We look forward to continue ...

9 de maio de 2024

sticking with shipworks. this is royal pain in the butt to set up and pricey compared to shipworks. Been with shipworks for 15yrs but fulfillment wanted this. Fulfillment will have to change.

Toltrazuril Shop
Estados Unidos
3 meses usando a aplicação
Questão respondida por ShipStation 13 de maio de 2024

Hi there, thank you for the review. We're sorry to hear that you've had some trouble getting your account setup, but we'd love to help! We've reached out to the email address ...

8 de agosto de 2023

Constant problems, makes it a nightmare for our CS and warehouse teams with orders not syncing up. After 10+ years we will finally be finding an alternative. Oh and their customer service is non-existent. We have "escalated" tickets that are still open from 5 months ago that just stopped being worked on.

Detour Sunglasses
Estados Unidos
Quase 10 anos usando a aplicação
Editado a 30 de maio de 2024

Frequent bugs, frequent unnecessary UI "upgrades", unbelievably painful claims process. Best to just stick with Shopify shipping.

EDIT Dec 19, 2023 - After posting this review, ShipStation reached out and provided partial resolution. Revising to 3 stars. If all is resolved, will edit to 5 stars.

EDIT May 30 2024 - Support continues to be supremely unhelpful and inefficient. Revising to one star, ...

Filastruder
Estados Unidos
Aproximadamente 9 anos usando a aplicação
19 de abril de 2019

Love it when it works. But it doesn't always work! Lots of bugs and lots of down time unfortunately.

Water Bargain
Estados Unidos
Mais de 8 anos usando a aplicação
Editado a 20 de junho de 2024

2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.

They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.

Anyone else would be better - try Shippo or Shipping Pirate - anyone else.

+++++
...

YOGO
Estados Unidos
Aproximadamente 8 anos usando a aplicação