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We've been using Shipstation for a few months now and we love how easy & intuitive the interface is. Zach Webb is our trial rep and he went above and beyond to answer questions or to help us even when our trial is over. We also got a great deal on shipping costs compared to doing it ourselves! Overall everything syncs nicely and smoothly between Shipstation to Shopify.
I have tried to start an e-commerce business before. I was quickly overwhelmed by the shipping aspect of it. However, this time was different. I did my research and quickly chose shipstation as my platform for shipping and it has not let me down. Shipping is so easy now and shipstation makes me look good. It sends out professional looking emails notifying the customer when an item has shipped along with the tracking number. That's crazy. And the software itself is so intuitive. I can quickly look through the various tabs and determine a course of action to take to better my business. I would recommend shipstation to anyone who is wanting to simplify their shipping on their business.
We have successfully been using ShipStation for about a year, and we have had zero issues!! We love their fast and friendly customer service team and feel 100% confident in the service that they provide! We definitely recommend ShipStation for all of your shipping needs!!
We're new to online sales and retail, so shipping was the most daunting of all tasks. ShipStation has really made it less overwhelming for us and we are very pleased with the entire application and user experience.
I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my stamps.com account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.
Thank you for your feedback and we sincerely apologize for the experience and any misunderstanding. Reviewing this issue in detail, we show that our team assisted with this issue in May 2023. Our agent worked with our Billing Team, and they have advised that the existing balance of $1.10 was added to your postage balance after the transfer. We show that the agent provided further details and screenshots regarding your postage balance, and that we had received confirmation that the issue was satisfactorily resolved. If there is any additional investigation needed, we would be more than glad to assist! We hope we can serve you and your business in the future and appreciate your feedback.
Signing up with ShipStation was the second best decision we've made for our online store (with Shopify being #1). ShipStation makes shipping so much easier and faster. No more need to juggle between UPS WorldShip, FedEx.com, and Edicia, just to print labels. Now we can enter in an address and see all the rates from each shipping provider and pick the best option for each package. ShipStation also puts all the tracking number in for us automatically, which saves a ton of time. We're extremely satisfied with ShipStation, and we're always excited to see new features added.
I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .
UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS
CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.
Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.
Amazing app its extremely useful glitch free and fast. Love that it integrates with everything out there
Most useful thing is the Shipstation connect app that runs on a computer or server and overcomes any printer issues and compatibility . using the dymo 4xl shipping is fun and fast.
Automation is pretty neat too