ShipStation

I had a major problem that resulted in my account being immediately blocked by shipstation. Regular support was no help at all and kept giving me different reasons why that were conflicting. I posted a 2 star rating here, and a manager quickly reached out and got the problem figured out and sorted with a very reasonable explanation on why; which allowed us to remedy the issue and restore our account. Thank you for the help Justin, you restored our faith in shipstation and we are glad we do not have to look at other solutions.

We had our onboarding call with Chelly today for our new ShipStation setup, and I have to say it was one of the best onboarding experiences I’ve ever had.
We’ve been using ShipStation in our Canadian store for over five years, and somehow she still managed to show us things we never knew existed. Her knowledge was impressive, but what really stood out was how she shared it.

Chelly brought a warm, genuine, human touch to the entire session while still being completely professional. Every question we had was answered clearly and confidently, and she never made us feel rushed. Instead, she encouraged us, made learning easy, and kept the whole experience positive and enjoyable.

It’s rare to come across someone who brings that mix of expertise, kindness, and energy to their work. Chelly did, and we’re truly grateful.

Highly recommend her — she made a real difference for us today.

Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is.

I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.