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Proactive order tracking that delights your customers, reduces WISMO tickets and cuts return costs.
Shipup helps you improve the post-purchase experience. We enable online retailers to deliver consistent and proactive communication that delights customers at every stage beyond purchase, from delivery to returns. Shipup empowers e-tailers to bolster their brand image, increase repeat purchases from loyal customers, and reduce support costs through data-driven decision-making.
- Timely Email and SMS Notifications
- Branded and Customisable Tracking Pages
- Centralised Shipment Dashboard
- Returns management with Automated Exchange & Store Credit Options
- AI-Powered Estimated Delivery Dates
Lingue
Inglese e Francese
Questa app non è disponibile in Italiano
Funziona con
- Zendesk
- Fedex
- DHL
- TNT
- USPS
- Gorgias
Categorie
Opzioni di reso
Gestione dei resi
Prezzi
Free
Installazione gratuita
Please get in contact with Sales for pricing: bertrand.dibetta@shipup.co
Tutte le spese sono fatturate in USD.
Recensioni (9)
We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. My only reason for 4 stars instead of 5 is that it is quite expensive given that we are a young company. I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use.
Shipup is a great way to inform your customers about the statuts of their order and about the shipment. It is very reassuring for them, because they receive emails that are customized with our brand DNA. Moreover, Shipup sends notifications about the order, if there is an incident on the way and on our side we also receive a notification so we can initiate an action before they come back to us. We also like the fact that customer can rate us afterwards ! It helps us come back to them if they had a bad experience with the delivery. Shipup is very well integrated with Shopify and easy to implement :
Very usefull tool for our clients as for our operation team.
Assistenza
Assistenza app fornita da Shipup.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
28 marzo 2017
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