Captain Shipping Protection運送険

Captain Shipping Protection運送険

レビュー (280)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年5月16日

Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.

Crimson and Clover Studio
アメリカ合衆国
アプリの使用期間:23日
Captain Insureが返信しました 2024年5月18日

Dear Crimson and Clover Studio team,

We sincerely apologize for the recent issues you've experienced using our app.

1. Currently, our technical experts have specially adapted the widgets for your store theme and third-party app, and ensured that the widget can display and run perfectly in your store shopping cart.

2. Please trust us, we have successfully implemented widget for many users and helped them successfully earn a lot of extra profits. We listen carefully to every user and are committed to making you 100% satisfied!

We have sent you an email and sincerely look forward to hearing from you~

Best regards,
Captain Insure Team

2024年3月25日

Unable to contact support, even via email or live chat. too bad

Climcat
アメリカ合衆国
アプリの使用期間:4ヶ月
Captain Insureが返信しました 2024年3月27日

Hi Climcat,

Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is support@shipwill.org

Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem.

We are eagerly awaiting your response.

Best regards,
Captain Insure Team

2024年1月4日

misleading. not enough information to clearly indicate whats being offered. you should clearly indicate on your site that you dont provide insurance coverage when customers on shopify store put in a claim. that you just provide the app service and that the store with your app service is responsible for fulfilling their clients insurance claims. with that said, u guys have really good customer service. but your insurance offer is misleading and it lacks information to clearly inform the both the store owners and the store's cleints. for that reason, its not something id be part of.

Izzy Bella
カナダ
アプリの使用期間:約2時間