Algemene beoordeling
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
30 juni 2023

The captain shipping protection is the perfect app for self managed insurance with a easy to set up and custom design interface. I already have shipping insurance through fedex and I just wanted a way to offer shipping insurance to my customers. The customer support is quick and manage to resolve the conflicting app conflict. However I do wish there is an option to add to cart in the checkout page or if the user get prompted if they want shipping insurance if they click checkout instead of view cart on the pop up drawer.

Verenigde Staten
24 dagen gebruiken de app
Channelwill heeft geantwoord 24 juli 2023

Dear Lélior Team,
Sunny here, the product manager from the Channelwill team, hope you are doing very well.
Thank you for your feedback, we will continue to improve the performance of the app by integrating Order tracking & Returns, in order to enhance merchants' post-purchase service capabilities.

Bewerkt 13 augustus 2023

Awesome Customer Service.
New features have been added to make it work better for our store and the new 1 page checkout by Shopify.
Over $3000 raised in past 60 days which well and truly covers costs of items damaged or lost by Australia Post.
Can highly recommend this app.

Australian Silo Art Trail Store
Ongeveer 2 maanden gebruiken de app
23 maart 2023

Super easy to install, excellent customer service. Now, I want to see it working with the first claim. But overall very straight forward.

Verenigde Staten
27 minuten gebruiken de app
19 februari 2023

Fantastic option for those who "self insure" via the Shopify insurance. We have used a few different apps and this one by far is the easiest. Doesn't slow down checkout, or the store at all. Customer service was super quick answering a question I had as well. 10/10 recommend this app!

Mid-Atlantic Off-Roading
Verenigde Staten
25 minuten gebruiken de app
28 augustus 2023

It didn't work automatically with my custom theme, but support helped me out, it's amazing they are 24/7 available, thanks!!!!! Extra revenue, works like a charm

15 dagen gebruiken de app
8 november 2022

We have just installed the app and testing it. The support has been great so far. They really invest a lot in their relation with customers. I will come with updates after testing.

DWP Fitness
4 dagen gebruiken de app
Channelwill heeft geantwoord 10 november 2022

Hi, Dear DWP Fitness Team,

We follow the value of the customer first and we are happy to help you to make sure that the final Performance of the app is perfect, you should not hesitate to contact us.
Thank you for your support as we develop and grow together.

Kind regards,
Captain insure Team Sunny

7 november 2022

Sunny, the product manager, called me directly for communication, and within a few hours the app was installed, the widgets were embedded, and it looked great~We also had some business communication, great support + app

Skittles Cottage
Verenigd Koninkrijk
6 maanden gebruiken de app
7 november 2022

Great little app to add an additional revenue to your store. Looks like it doesn't bug site or slow things down. Will monitor.

Manchester Factory
5 maanden gebruiken de app
Channelwill heeft geantwoord 10 november 2022

Hi, Dear Manchester Factory Team,

We're building the best shipping insurance embedded experience, we're currently completely free, and we're committed to helping merchants make more profit.

Thank you for your support as we develop and grow together.

Kind regards,
Captain insure Team Sunny

21 februari 2023

I had Elly helping me out to remove the branding and she did so very quickly and was very nice about it, and added custom insurance icons. This was amazing thank you

Unplugged Oasis
1 dag gebruiken de app
1 augustus 2023

I had an outstanding experience with Captain Shipping Protection! The team was incredibly responsive and professional throughout the entire process. They ensured my package arrived safe and secure, and their attention to detail was impeccable. I highly recommend their services for anyone in need of reliable shipping protection. Thank you, Captain Shipping Protection, for your excellent work!

Thepfc Club
3 maanden gebruiken de app