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Great app with amazing customer service!
Once you use Shogun you're locked in. They have repeatedly changed features and changed their pricing which results in broken pages, missing features that we once had, and difficulties site wide. Customer support is slow to respond. You guys suck.
Hi there!
Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans.
Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh.
Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes.
I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you.
James | Client Services
Shogun
It supports custom elements which can be extremely useful when you try to add a unique element to your website. Also, they have advanced customer support!
James from Support was quick to remedy a situation where one of my pages had an error on a live page. Great customer service
Hi there, Chris. Thank you for taking the time and leaving us a review.
I am happy to hear that James was able to help resolve an issue quickly. I will be sure to share the feedback with him and our entire support team.
We are here to assist you should you bump into any issues or have any further questions. Thanks for your support. :)
Sweetan | Client Services
Shogun
Very bad Customer Support. Making a fool of us for last 1 month. Neither doing anything nor admitting that they cannot resolve the problem. Really sad. We are very old user of this app. Earlier we had good experience with the customer support, dont know what happened to them now.
Hey Saurabh,
I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.
The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.
Thank you so much for your continued patience and we will be in touch the moment we have an update.
Please let us know if there is anything else that we can do in the mean time.
We'll be in touch soon.
Kalen | Team Lead, Support
Shogun Page Builder
Awesome app and the customer service is lightning fast and super helpful. If you need a more robust page builder, content creation/management feature for you or a client, look no further.
What a relief it was to discover Shogun! Creating new pages for our store is so much easier now, and the app works exactly as it is meant to. The drag & drop interface makes a big difference, and there is real potential to dive in deeper if that's what you are into.
Support from the Shogun team is also exceptional, with fast responses and friendly advice both during initial setup and also when encountering a few quirks particular to our store.
Highly recommended - this app has saved us both time and money and we look forward to continuing with Shogun well into the future.
Justine was super helpful and got my question answered promptly !
Hi, Gracie. Thank you so much for leaving us a review and sharing your experience.
I am happy to hear Justine was able to help and answer the questions. I will be sure to share the kind words with her.
Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊
Sweetan | Client Services
Shogun
I can't recommend this app enough. It's one of the most useful and user-friendly, allowing you to easily create or edit pages, and also get creative with them. The app has a good selection of templates, elements and settings that allow you to really set the feel and look of your store. While I do wish there were additional elements in terms of image galleries and product collections, the existing elements work really well and are continuously being improved and developed.
Another really great thing about the app is the phenomenal customer support. The team responds really quickly and are able to help with even the smallest questions or issues. This is a definite must have.
Felt the need to update my review to commend the Shogun team for their lightning quick customer support! Had an urgent issue that needed to be resolved and Nick and Karl attended to it immediately, regardless of time zones. Best customer support I've experienced from any app.
We absolutely love this app! Needs a little practice to be able to use the full potential of it but it offers plenty of options to design pages.