Arvostelut (3 284)
Tarkenna
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Luokituksen mukaan
the "free plan" doesn't actually allow you to do anything useful. more overpriced garbage.
-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
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-UPDATE-
July 3, 2023
Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.
I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.
I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.
Thanks for your support.
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Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.
We take the feedback seriously as it helps us to understand the concerns and also improve our app.
The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.
I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?
We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.
I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.
I have followed up via email as well and I will be looking forward to hearing back from you soon.
Sweetan | Client Services
Shogun Page Builder
pretty impressed by the quick resolutions the team provides..i was interacting with Sweetan.
so far so good. seems like a better option than the other page builders..
Thank you so much for leaving us a review, Rahul.
It was great to communicate with you and I am very glad to hear that I could help answer the questions. We also appreciate the honest feedback and are happy that your experience with Shogun has been a positive one.
We'll look forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun Page Builder
I'm not happy with this app. Not recommend. But I appreciate support team from Shogun. Keep trying to make it best!
Excellent Support, extremely helpful. Sorted out my issues in minutes. Would recommend for product pages.
Hey there! Thanks for the review.
Please let us know if there's anything we can help with.🙂
Sweetan | Team Lead | Support
Excellent tool! THIS is what Shopify has been needing to for sooo long! Buy it now, you will not regret it!
Great product, even greater technical support. Very intuitive, allows for quick edits, tests & quick deployments. It truly offers an easy way to design responsive/converting user shopping experience, it achieves all of that, without the over complicated & drawn out technical processes. This product is a must for anyone w/ Shopify store.
Hello there! Thank you so much for leaving us a review.
We are happy to hear that Shogun has been able to help you design responsive and converting shopping experiences for your users. It was designed to be easy to use without any coding knowledge. We sincerely appreciate your honest feedback. Thanks! 😊
Also happy to hear that our support team could help. Thank you for your recommendation. It inspires us to offer you the best experience.
Let us know if there's anything we can help with in the future. 🙂
Sweetan | Team Lead | Support
Shogun Page Builder
I was sooooo impressed with the customer service I received when I was trying to set up my first landing page. They responses were so quick, and I really appreciated the little videos that were sent - the details were excellent! Can't wait to see what else I can do with this app!
Hello there! Thank you so much for the review. I'm really glad to hear you had a great experience while building your first landing page. We aim to be as supportive as we can and I am happy to hear that the tutorial videos were useful.
Please do let us know if we can be of any further assistance! 😊
Sweetan | Team Lead | Support
Recommended app. Easy to use. Great and quick customer support. Thank you very much
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Sorry, but I don't understand how to use this App. Two many sections, heading, boutons, you get lost easily.
It was a complete lost of time.
Hey Patrick- reached out a couple times, but didn't get a response. Sorry you had a bad experience here. We would love to give you a free retrial. If you ever need help with anything, our support team is global (USA, UK, India, Australia, Jamaica) and runs 24/7. Email us and we will take care of you. Thanks for your consideration. -Nick (Cofounder, Chief Product Officer)
No actual free plan, you're tricked into downloading it only to be brought to a page to give them money.
Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.
Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.
We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.
I can understand the frustration here and I'll be happy to look into this further for you.
I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder