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This app is great and has lovely customer service (I asked a question and they emailed me back with detailed answers within the hour). However, I wish the design-by-device-type was set up differently -- it often feels like a maze to adjust margins and paddings per device, with the tool sending you back to a sort of 'start menu' when moving between device settings! It would be great if this tool allowed a view which would only show options for a device type at a time (with no possibility to change the other device settings), to allow for further customisation. Currently, pages on mobile or tablet still look clunky if you have elements in 2+ columns. There are also some header bugs for mobile design. Otherwise, it's a great tool, for those willing to figure it out!
Thank you for your review! We really appreciate it.
Thank you also for your feedback, feedback goes a long way to helping shape future development of Shogun! I'll make sure that this gets to the appropriate team! Please feel free to pass on any other feedback to support@getshogun.com! We'd love to hear it.
Karl | Team Lead, Technical Support
*Update - We've been using this app for a few years not and it's come in handy and is easy to use once you get the hang of how it works. The support team is wonderful! 10/10 for responsiveness and getting our issues handled. This app is really nice once you get the hang of how it works. Very simple drag and drop system. I would only ask for more templates that flowed well for tablet and mobile as I had to create a different layout to fit each device.
Shogun Page Builder is great! Sometimes when I drag and drop to rearrange, it will glitch and I'll have to redo it. But, they have an undo button so that helps!
Customer service is great! Have run in to functionality issues from time to time but most have simple work-arounds.
Thank you so much for taking the time to leave a review! Happy the team could help you!
Karl | Manager, Technical Support
Easy to use for a novice like me, only problems i have faced are when trying to take over multiple predecessors work. When contacting support, Rhys was quick to respond and very helpful
Hi there, Leanne! Thank you for leaving us a review. We appreciate the feedback that you have been finding Shogun easy to use.
Our support team is always here to assist and I'll be sure to share the kind words with Rhys as well.
Let us know if there's anything we can assist you with again in the future.
Sweetan | Client Services
Shogun Page Builder
Love the app and use for four of my shopify stores.
Four stars because the pricing has more than doubled and I will have to look for an alternative for all of my other stores.
Hi there, Thank you so much for leaving us a review. We are glad to hear that you are having a good time with Shogun.
However, we also greatly appreciate the feedback. Our team experiments with plans and pricing based on the feedback we received and I am happy to share this internally. 😊
Sweetan | Client Services
Shogun Page Builder
This app is really easy to use once you get the hang of it, the customer service is quick and provides you with clear instructions should you encounter any issues
Every once in a while I have glitch that I cannot work out. I am not sure if the glitch comes along with an update or it is user error. But once I am able to be in touch with support they are always very helpful. My one request would be a click to chat support button.
Thank you for your review! We really appreciate it.
Sorry to hear that you have run into bugs in the past, if there is anything ongoing that we can help with please let us know at support@getshogun.com or via chat (on select plans).
Karl | Manager, Technical Support
servicio al cliente super rápido!
Hi there, thanks for leaving us a review and sharing your feedback.
We are glad to hear that your are having such an amazing experience with our support team.
Sweetan | Client Services
Shogun
Great support and instructions, quick en clear. Even during the weekend. Would definitely recommand this app.
Thank you for your kind words!
Please feel free to send any feedback that you have to support@getshogun.com!
Karl | Team Lead, Technical Support