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Amazed at the quality of service here. I wrote in with a simple question and not only did they answer it - support identified a number of issues with my page that I didn't recognise, made videos showing me how to fix it, and also 'saved' the fixes so I could easily access and implement them myself. Very happy with the service and the customisability is much higher than Zipify.
Thank you! This review is so awesome and I am looking forward to passing this onto Jopeel and the rest of the company. We like to share positive reviews with the whole company to celebrate the positivity. Let us know if there is anything else that we can help you with!
Karl
Team Lead, Technical Support
Shogun's support from Justine and Joe has been very valuable, detailed and quick, always had an answer on the day.
Hello there, Lucie! Thank you so much for the review. 🙂
I am really glad to hear that Justine and Joe were quick to help and answer your questions. I'll be happy to share your feedback with them.
Please let us know if there's anything we can help with.
Sweetan | Team Lead | Support
Shogun Page Builder
You can create some really slick, modern, and professional-looking sites with Shogun. The interface is pretty straightforward and simple, but can be a bit clunky when trying to rename elements or navigating the sidebar in general. Lots of options for responsive elements and you can even edit elements to only appear at certain resolutions - making it possible to have a mobile and desktop version of a page that are completely different. The staff is quick and responsive to questions! Kalen Christ and Sweetan Mankotia both were very helpful and polite. I will happily continue using Shogun!
Thank you for your review and your honest feedback! Feedback really helps us know where to focus on the product and know where user pain points are - it goes a long way to helping us fix any issues that you run into. Please always feel free to pass on any feedback to our support team, we will make sure that it gets into the right hands!
I'll be sure to let Kalen and Sweetan know that you left such a great review!
Karl | Team Lead, Technical Support
Great if you have an eye for design
Very easy to navigate & use. I started off knowing nothing on how to use it but thanks to the tutorials and practice, I got the hang of it pretty quickly. Now I'm producing blog content & special pages for my company with ease.
We really love the app and it offers us a huge amount of flexibility that we couldn’t get from Shopify itself. Keep up the great work!
Rhys was really helpful and quick at fixing my issues I was having with our site. He was very clear and the steps he used to show me how to fix the issues were very quick and simple! I can now get our site made quicker now! Thank you
Hi there, Sarah! Thanks for leaving us a review. We greatly appreciate this.
I am happy to hear that Rhys was able to help resolve the issues with clear steps in a timely manner. I'll be sure to share your kind words with him.
We are always here to assist you should you bump into any issues or have any other questions.
Thanks!
Sweetan | Client Services
Shogun Page Builder
Doesn't get better than this. Had a problem embedding a YT Video and they responded with a fix to my theme in 20 minutes.
Versatile tool for quickly building static pages . Great support team; always quick in their responses and always try their best to assist with issues. Would like to see improvements in modernity of features and U.
Hey there! We appreciate you leaving a review for us. Thank you so much.
We are happy to hear that you are having a good experience with Shogun and that our support team could help. We also appreciate the feedback as we are continuously working on improving the app for you.
Please let us know if there's anything we can help with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
UPDATED: Well, the app itself is fine, I felt it was pretty cheeky that when I updated to have the 3rd user again (had to update the app) I now only had 25 pages at my disposal when I was using 58 pages on the older version, so I had to upgrade to the $99USD a month plan to have them all work again. Before I left this review I messaged the CS team to express my disappointment and they really came to the party, they accepted my position on the pricing and page numbers, and even though my initial response was I will just pay the $99 they offered a slightly higher page limit (as we have 58 pages on Shogun) for the $39 cost. I still think that a lot of the app developers get their pricing models wrong, that if they were moderately priced they would get more customers and therefore more revenue. We are a low key customer that doesn't need a lot of support for the $ we pay. Thanks Shogun.
Thank you for your review, and for your feedback, Andy.
We've followed up with you via email to explain the situation regarding plans - unfortunately, you were on one of our older, grandfathered plans that did not have page limits. We've reached out to you with some further information, and appreciate that you're open to discussing the issues with us.
Hoping that we can turn your experience around :)
Thanks again for the feedback
Karl | Team Lead, Technical Support