レビュー (2,097)
絞り込む
-
評価順
Near impossible to remove their code from your site if you don't want to use it. interface is much more clunky than they'd have you believe. Don't recommend.
Update - 11th June, 2025
Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue.
We appreciate the update and apologize for any trouble or inconvenience this situation has caused.
Please let us know if there is anything else we can help you with.
Sweetan
Client Services
Shogun
-----------------------------------------
Hey there, Taylor. Thanks for sharing your feedback in the form of this review.
It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code.
I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work.
I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you.
We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you.
I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month.
We will look forward to hearing back from you on the same email thread so we can help you further.
Sweetan | Client Services
Shogun
While I occasionally encounter challenges using this landing page app, the chat support always provides an excellent experience. The representatives are incredibly helpful and patient. As a beginner in website building, even with a user-friendly platform like Shogun, I truly value the team's guidance and support.
Hi there, Vanessa. Thanks for taking the time and leaving us a review of your experience with Shogun.
We can understand the challenges and we would like to ensure we are there to support you. I am happy to hear that our support team has been able to help. We will look forward to assisting you again should you have any further questions for us.
Thanks for your continued support. Vanessa
Sweetan | Client Services
Shogun
The support team at Shogun were so helpful and quick with their response to our query. Highly recommend!
We appreciate the kind words and your continued support. Thanks for leaving us a review.
Our support team is always here to help you. Please do let ys know if we can help with anything else in the future.
Thanks for the honest recommendation. 😊
Sweetan | Client Services
Shogun
The customer service staff of shogund was very nice and responded in a timely manner, but the software often ran out, and the desired results could not be saved after many operations. Some of the saved content will also change, such as the size and background of the picture. Last but not least!! It is suggested that shogun's form collection function can be linked to shopify's backend customer list, so that we can easily collect customer email addresses!The running speed of the software really suggests some optimization!
Hi there, Vicky. Thanks for sharing your feedback in the form of this review.
While we are super happy to hear that our support team has been able to help you in a timely manner, we would like to hear more about the issues you referred to when it comes to not being able to achieve desired results and the operation not being saved.
Our form element doesn't save the customer email addresses in your Shopify list, but you can export and import the form data manually. However, our option to use Shopify sections on your pages allows that without an issue.
We'll be happy to get in touch and address these further to learn more and assist you.
Thanks.
Sweetan | Client Services
Shogun
I would recommend Shogun. Also the help is very efficient , they seem to quite fast problem solvers.
Thank you for the recommendation! We're so glad to hear our team was able to help efficiently — quick problem solving is what we aim for.
Don’t hesitate to reach out anytime you need support! :)
Sweetan | Client Services
Shogun
First of all, the shogun support team is super helpful, kind and fast. In page buildung itself, I never found a single thing they couldn't help me fix within a couple minutes. Huge props and thanks for that.
Page building and publishing couldn't be easier. If your shop needs high class content, Shogun is definitely your way to go! Gives you all the options you need (and even more) while perfectly adapting to your shopify theme.
Only downside we have is translating.
The connectivity with Shopify's own translation tool (Translate & Adapt) is really bad unfortunately and still the best one out there. Translating a shogun page in shopify is really painful and if you update a page, layout changes don't update to the translation. Only way to change a 3-lingual page is to publish a copy of the new page and translate it from scratch. which costs loads of time.
Not ideal for multilingual shops but still the best I've seen so far.
Really hope I can give an honest 5-star review for the shogun team one day. But the translation issue is a bummer unfortunately.
Thank you for the incredibly detailed and thoughtful review! We're so happy to hear that you’ve had a great experience with our support team — we’ll definitely pass along your kind words. It’s also great to know that Shogun is helping you build high-quality, on-brand content with ease!
We completely understand your frustration around translation and really appreciate you highlighting this. Your feedback helps us to continue improving the app.
Thanks again for your honest review — we truly value it.
Sweetan | Client Services
Shogun
Great customer support, very quick to respond and helpful with queries.
Hi there, thanks for leaving us a review.
We are always here to assist you. Please let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun
The app is very easy to use and helps me create beautiful pages for my website. Customer service is excellent as well. My questions are answered quickly and I always receive a very thorough response. Highly recommend.
Hi, Kelly. Thanks for taking the time and sharing your feedback in the form of this review.
We are super glad to hear that your experience with Shogun and our support team has been amazing. I will be sure to share this with the entire team. 😊
Thanks for the honest recommendation, we appreciate your love and support.
Sweetan | Client Services
Shogun
Wonderful! The ease of use is great, but most importantly, the support is excellent. They responded in real time and solved my problem promptly.
That means a lot to us. Thanks for sharing your feedback.
Our support team is always here to assist you. Please don't hesitate to write back to us if you have any further questions. :)
Sweetan | Client Services
Shogun
Amazing customer service from Sweetan at Shogun. I emailed him with a problem 9:30pm and he got back very quickly with a series of responses that resolved the issue.
Thank you so much for leaving us a review.
I am glad I was able to help. Please let us know if there is anything else we can help you with. 😊
Sweetan | Client Services
Shogun