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I recently had a technical issue with the Shogun app, and I reached out to their support team for help. I have to say, I was really impressed by their quick response and willingness to go above and beyond to resolve my issue. The support agent I worked with was extremely knowledgeable and patient with me, and they even took the time to provide me with some helpful tips and tricks to make the most of the app's features. Overall, I am very pleased with the level of support I received from Shogun and would highly recommend their app to anyone looking for a powerful and user-friendly page builder, backed by an excellent support team.
Hi there, Frederik! Thank you so much for leaving us such a nice review.
We are very glad to hear that your experience with Shogun and the support team has been wonderful. We strive to ensure that we can help resolve the issue, answer the questions, or guide you in the direction as fast as we can. I'll be sure to share the feedback with the entire team. 😊
We also appreciate the honest recommendation when it comes to creating and designing great-looking pages for the store. Thank you so much.
Sweetan | Client Services
Shogun Page Builder
I had written a very positive review before but now I take one start back. The reason is the very poor ability of this app to create decent blog posts. Now that I've had experience with this app I can tell you that it works wonderfully for landing pages and product pages. But it is extremely poor at making a simple blog post page - the elements are not able to go full width so on a desktop/tablet screen everything appears very narrow. Author is not displayed well, social sharing buttons not displayed properly, lots of little issues. For something as simple as a blog post, I expected not to have these issues - now I'm wasting a lot of time on this and it's frustrating. The email support is very fast but so far unhelpful because the app is missing basic blog creation functionality.
Best builder out there and great support !
Sweetan was very helpful and showed me exactly what I needed to do to enable custom fonts to work within Shogun and explained how they view. Extremely helpful :)
Hi there, John! Thank you for taking the time and leaving us a review.
It was really great to communicate with you earlier and I am super happy to hear that I was able to help. 😊
We'll be happy to assist you again should you bump into any issues or have any further questions. Thank you so much for your love and support. 🫶
Sweetan | Client Services
Shogun Page Builder
立ち上がらない事が多い。
一見良さそうなアプリだが、ぜんぜん良くない。 立ち上がらないなど、本来の目的を邪魔するアプリです。 早く他のアプリが出ないかと待ち望んでいます。
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Hi there!
Thanks for your review. I'm extremely sorry to hear that you are facing some issues with Shogun that led to a negative experience.
I have reached out to you via email in order to learn more about the issues you are facing with Shogun. We are looking forward to hearing back from you, and hope that we can help resolve them for you hopefully turn your experience around.
Many thanks,
Sweetan | Team Lead, Support
I'm just getting started with Shogun, but so far it is very impressive. I just finished trials of each of the main page editor apps here in the Shopify marketplace and Shogun is the winner BY FAR.
Excellent app, makes building stunning pages really easy. I can't give this a 5 star review for a couple of reasons, in my experience optimising for mobile is sometimes abit tricky, as the builder will sometimes look different to the real page, but is always fixable with good support from Shogun, another reason is the app is lacking the ability of spam filers on contact forms built in Shogun, a feature that is needed for an e-commerce store. But over all, a very good app.
Their team is super responsive and fast. I'm a marketer by training, not a designer. They make it so easy and even helped with troubleshooting issues I was having. I'm now using them with two clients and will recommend to my others.
Thank you so much for leaving us a review, Tina! 🤩
We are super glad to hear that you are having such a wonderful experience with Shogun and our support team. Our team strives to ensure that we reach out in a timely manner and answer the questions you have.
Thank you so much for your honest recommendation and we'll look forward to assisting you again. 😊
Sweetan | Client Services
Shogun Page Builder
There are some limitations to being able to fully customize pages, but Andre was helpful in removing some of the obstacles!
Glad to hear that support was able to help you out, we will make sure to log the feedback that you gave so that it can go towards product improvement - we appreciate it - hopefully in time, we will earn that 5th star from you. :) Thanks for taking the time to leave us a review, too! Will definitely be passing the kind words onto Andre.
Karl
Team Lead, Technical Support
I can see that this is v powerful so am happy that I've purchased it. To be honest I found the early stages confusing as it's not the most intuitive software I've ever used so it took me a while to get it working. That said, I made contact with their support and they've been super helpful and sorted me out completely. My suggestions would be to enable phone support (love Shopify's support calls, so much better than email based) and to develop a new onboarding program where it takes me through the principles of how it works as much as the details of how you do specific things. I think they have all the right detail out there in various vids but they need a more comprehensive 'Getting Started' program that's in one place and I can watch for 10 minutes and be super familiar - I felt a bit like I had to negotiate a not-super-intuitive platform in the dark. But overall it's a great platform.