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Charging $39 USD although the app is uninstalled. That is insane. Let me remind you all that $39 is almost double the amount you give to shopify in total. Which is insane
Hey Christian- sorry to hear the frustration. To clarify, Shopify controls billing for all apps in the app store, including Shogun- we didn't initiate the charge. Of course, we will be glad to process a refund promptly. To address the price factor- most of our clients find that the $39/mo cost is significantly less than the cost of custom coding. If you're on a tight budget, we can make some recommendations for free apps that might better fit your use case. Our support team will email shortly to help facilitate the refund. Happy Holidays. - Nick (Cofounder, Shogun)
great product.
our UX/Other designers can do the landing page themselves instead of being dependent on engineering
I reinstall the app to work again with, it starts to erase my product description with some code inside. I send a email to the support and Kalen and Adam were very reactive, they did all the maximum to solve my problem. Even if, I had to call my dev to setup again my product description, this customer support is great.
This app is great to use as our Landing Page with our Google Ads. Its more affordable than Unbounce. I do wish they had the ability to have a drop down form where each form option could lead a vistor to a different URL on our site. Hopefully that feature will be added in the future. For now, I will just create a separate landing page for each campaign that we are targeting.
Thank you for your review! I think that form idea is awesome! We will be sure to mark that as a feature request for the future development of the form element.
Karl | Team Lead, Technical Support
It works but Its got a lot glitches, half the time you can't change the color of text or font style or size. It erased the page I was working on, 2 hours of work when I published the page down the drain it erased half the page. And when you link product URL to shop button it bounces you off the page and onto product page in store, then when you go back it freezes what your working on then I have close & reopen just get it to work.
Hi James- sorry for the trouble here. We did reach out to you about this, but were unable to get a response. We were unable to replicate these errors, but would love your help documenting them so we can make sure they are resolved. Happy to issue a free re-trial so we can check it out. Please do email us at support@getshogun.com and we'll jump on it. Thank you. - Nick (Cofounder, Chief Product Officer)
Overall it's great although not perfect. Live chat support has been really helpful and the tech team went above and beyond resolving my google fonts issues. Thanks again.
Hi there, Joselina! Thank you so much for leaving us a review.
We are happy to hear that Shogun has been great and we'll work on improving this further to ensure it is perfect for your requirements.
We always try our best to go above and beyond where we can and I'll be sure to share the feedback with the support team. 🙂
Sweetan | Client Services
Shogun Page Builder
An excellent option to customize your shopify website. Once understood the philosophy (it's quite quick) you can start customizing on your own. My wish is that Shogun proposes more various templates and features to be even more creative and appealing.
Was looking for an app to update my product pages. However I have a pretty large catalog and the page limit makes this useless. If you just need a landing page I am sure this would work fine (have used it in the past). Just think they have gotten greedy with pricing, $39 a month should be plenty.
Hey there, Adam! Thank you for sharing your feedback.
I'm so sorry to hear that you've had a negative experience with Shogun.
It looks like there may have been some frustration with our current plans and the features that we offer. I apologize if you felt that we've gotten greedy with pricing. We make plan experiments based on the feedback we receive. Our plans with page limits have been active for over a year now. All our plans offer different features based on the requirements.
I have reached out to you via email and I would greatly appreciate it if you can follow up with me there. We'll do our best to ensure that we can turn your negative experience into a positive one.
Hoping to hear back from you soon.
Sweetan | Team Lead | Support
Shogun Page Builder
Do not install unless you want to lose money. We installed the app, took time to set up a bunch of split tests, and the app was not tracking visitors and conversions accurately. Numbers were all out of whack. Many times the pages not loading for visitors. Very Buggy app. We contacted their support multiple times and all they said is you are right if should be working correctly we are sending to development team and weeks passed without issues being resolved and not even a courtesy follow up and then they have the audacity to still charge a premium for their non working app. Save your self time, money and headaches.
Hello Carlos,
Our sincere apologies for the inconsistencies you've encountered with your analytics results. Our engineering team has been actively investigating the root cause of this issue. We'd love to continue working with you to provide a resolution and a positive experience. Our support team has reached out to you directly via email. We look forward to hearing back from you and continuing the conversation.
Thank you for your cooperation and understanding,
Jill N., Director of Client Services
So far - this has been awesome. It has integrated well with Recharge subscriptions as well as my standard products.
More importantly, the support has been amazing. I got sub-5-minute support with the first few questions via in-app chat and they resolved integrations across a few apps and Shopify.
It's still early days but the support alone has been top-tier.
Thank you so much for your review! So glad to hear that you are enjoying using Shogun and that the support team could help you out when you needed us!
Please do not hesitate to reach out if you have any other questions.
Karl | Team Lead, Technical Support