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Overall great application and very easy to use. I wish there was a bit more flexibility, but it gives us what we need!
The app has some great features packed in. My issue with the app is that it is NOT plug and play with our Shopify theme (which is a default Brooklyn theme from the Shopify app store). Shogun support generally always blames the issues on the theme and tells us to talk to our developer, which is problematic because we don't have a developer on-staff. If I push hard enough they will get their technical team involved and resolve the issue for us, but it's always a 'one-time courtesy'. This app should work with the native Shopify themes out of the box, and if there are issues they should offer to resolve them without hassle. I like the app functions, and if the support improves they will receive a better rating (updated this from 1* to 3* based on improvement I've already seen).
Hey there, Adam!
Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.
I apologize if you felt that we are placing the blame elsewhere or sharing pre-written responses. This is certainly not something we would like you to experience. We sincerely appreciate the feedback and would work on this.
I see you have been in touch with my colleague, Lamberto to get this checked further. However, I have reached out to you in a separate email as well to learn more about the issue you are facing.
I hope to hear back from you.
Sweetan | Team Lead | Support
A gamechanger when it comes to blogs and articles for shopify.
how can i build a site like tableclothsfactory.com, I want to build the home page category list like this site
Hi there! Thanks for the review.
I have reached out to you via email so I can answer the question for you.
Please feel free to reply to that email thread or reach out to us via our support email address - support@getshogun.com so that we can assist you better.
Thank you so much.
Sweetan | Team Lead | Support
Shogun Page Builder
Charles is amazing, thank you for your help! Really love this app -- Great work guys!...............
I'll be sure to pass those kind words onto Charles! It's always so nice to receive positive feedback like this. Thanks for leaving a review!
Let us know if there is anything else that we can help you with!
Karl | Team Lead, Technical Support
I used this app to create a landing page. It´s been a very useful app, very customizable. However, I would appreciate more help documentation. The email support was great!
Hey Gustavo! Thanks for the kind words :) How can we make the help documentation even better? Our support team has grown since December, so this may be a solved issue, but please take a look at https://help.getshogun.com/ and let me know if you see area for improvement. We have been thinking about doing some webinars as training sessions. Open to ideas! - Nick (Cofounder, Shogun)
Great app! Nick was always ready to help. I just had so much going on with other things I could not fully take the time to figure it out. Great customer service and experience!
Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.
Hi, Jochum.
Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun.
I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you.
Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work.
My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so.
Thank you - we look forward to hearing back from you and hope to make this a better experience!
Karl | Manager, Technical Support
Justine provides very good customer service, very quick reply always. He himself deserves a 5-star. :)
So glad to hear that Justine could help you out, Miranda! I've passed along your kind words to Justine! Thank you for leaving us a review. Let us know if there is anything else that we can help you with!
Karl | Team Lead, Technical Support
why isnt it possible for a free version anymore for just a frontpage? I installed it on another shop and there it was free when I only used it for the frontpage??
Hey there, Thanks for the feedback.
I have reached out to you via email so I can share more information and help answer the question for you.
Please don't hesitate to reply back to me via email and I'll be happy to assist you.
Sweetan | Team Lead | Support
Shogun Page Builder