Shogun ‑ Landing Page Builder

Hey there, Paras. Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you faced issues while using Shogun.

I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.

That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.

As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.

Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.

Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.

If you could reply back to me I will be happy to assist you further.

Thanks for your support and understanding.

Sweetan | Client Services
Shogun Page Builder

Hello Robin- I’m sorry to hear you had such a negative experience using Shogun. I can see that one of our support engineers, Karl, reached out to you over chat right after you posted this, but I thought I would respond to your questions over email and here as well.

*Full width section*
The default width for the content defined by your theme appears to be full width. Due to this you’re not able to see any difference when using the full width toggle. I understand how having the option to disable is confusing in this case. You can instead apply side margins or limit the max width of the section.

https://getshogun.com/help/knowledge-base/how-to-center-elements

*Tab styles*
As you’re using the Store Coming Soon app, we’re unable to see the preview / live page. Could you please share a screenshot of the preview / live page so that we can take a closer look at this issue for you? Email it to support@getshogun.com

*Reaching out to Support*
Our contact form is available on the dashboard. You should also have access to live chat, and you can email us at support@getshogun.com

Please let me know if you have any further questions. We will make sure to have this resolved for you today. Thank you very much for working with us.

-Nick (Cofounder, Shogun)

Thank you for your review! We really appreciate it. Glad to hear that support could help you out when you needed it. I'll be sure to have a look through the correspondence and ensure that we log any feature improvement suggestions! Feel free to reach out if you have any product feedback!

Karl | Team Lead, Technical Support

Thank you so much for leaving us a review, Yilmaz!

I'm glad to hear that our team could help with the issues and answer the questions for you. I'll be happy to share the feedback with the entire team.

Please do let us know if there's anything else we can assist with in the future.

Sweetan | Team Lead | Support
Shogun Page Builder

Hi there,

Sorry to hear that you were unable to receive a trial - I reached out to you via email, too. It looks like you had previously installed Shogun 2 months previously, which would have used the original trial for this store. If you would not mind reaching out to support@getshogun.com we would be happy to offer you another trial for your store.

Thank you,

Karl | Team Lead, Technical Support

Thank you so much for your review! Glad to hear that you are enjoying using Shogun!

Karl | Team Lead, Technical Support