レビュー (3,310)

総合評価
4.7
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2021年6月22日

Unable to create a page, user support was delayed, app not intuitive, ok for pro designers only. Do not recommend, installed twice, spent time creating a page, very slow , difficult and finally gave up.

Linen Salvage Et Cie
アメリカ合衆国
アプリの使用期間:約1時間
Shogun Labs, Inc.が返信しました 2021年6月22日

Hey Andrea,

I'm sorry to hear that you've been experiencing some troubles while using Shogun Page Builder. We appreciate the feedback. We do our best to make Shogun as intuitive as possible. In instances where something doesn't make sense to new users, we have a help center with articles tons of information on common questions.
https://getshogun.com/help/en

We also have webinars with walkthroughs on how to get started and use common features.
https://getshogun.com/webinars

I can see that you contacted us through chat. Our goal is to respond to each client within 5 minutes through this support channel. I can see that we did respond within 5 minutes to your request. Was there a different expectation as to how quickly we would get to you?

I'll be reaching out to you directly to see if we can provide any further assistance.

Kalen | Team Lead, Support
Shogun Page Builder

2019年6月30日

App Is Horrible Deleted The App And The Glitches It Left Behind Are Now Still Stuck On My Product Page, First Off The App is extremely glitch, And Causes Problems Instead Of Helping

TechGekked
アメリカ合衆国
アプリの使用期間:44分
Shogun Labs, Inc.が返信しました 2019年6月30日

Hello Rogelio- I'm very sorry to hear you had such a negative experience. Members of our support team have reached out over phone and email, but we haven't gotten a reply from you yet. We'd be happy to fix the issues you're facing with your product pages. Can you tell us the names of the pages that were impacted? Would you like to revert them back to the Shopify version of the page? If you'd prefer a member of our support team can give you a call to get a better understanding of the issues you're facing and resolve them for you as soon as possible. Thank you - Nick (Cofounder, Shogun)

2019年8月11日

Very easy for those of us non-technical folks. I was able to get designs up and published at an impressive velocity. More flexibility than your standard theme.

wonderpet-house
ベトナム
アプリの使用期間:29分
2020年11月2日

This app ruined our site. Beware that if you install this, you cannot uninstall it completely. I contacted them a few times and had to find a developer to remove their junk code which is left on our site. Still, our site is a mess, it's showing an error "Liquid error: Could not find asset/snippets/shogun-head.liquid" If I request you to remove all of your code from our site, you must respect our decision. Your incomplete instructions do not suffice.

enviablebeauty
アメリカ合衆国
アプリの使用期間:34分
Shogun Labs, Inc.が返信しました 2020年11月2日

Hey Shehara,

I'm so sorry to hear that you didn't have the best experience with Shogun Page Builder.

We know that having excess code that is cluttering and leaving error messages on your pages would be quite frustrating. You've sought out Shogun to help improve your designs and now that you've uninstalled, our app has actually had the opposite effect.

I can see that we did receive a communication from you and Shopify requesting that the code be removed from your theme. We provided some instructions on how to do that if you'd prefer to remove it yourself but we also offered to remove this for you if there were any issues or doubts. We would just need collaborator access to your theme to adjust this. We are more than happy to accommodate this.

The primary reason why Shogun code is not automatically removed from the theme is because we want the pages our users create to remain active on their sites after the app is uninstalled. This is something our users ask about regularly and we are happy to be able to provide them this functionality. Unfortunately, in your case, this has provided frustration rather than utility.

For this we apologize. Perhaps we could have communicated this more clearly.

We have sent you an email and look forward to your response. We would love to have the opportunity to make sure everything is resolved and make this right.

Kalen | Team Lead, Support
Shogun Page Builder

2019年10月26日

No reply from the support theme after sending them a message... Btw their app, it's not very freadly user.

Sacs Fashion
フランス
アプリの使用期間:33分
Shogun Labs, Inc.が返信しました 2019年10月26日

Maxime- my sincere apologies for the negative experience. Our webform was not sending the emails through due to a technical error. This is the first time that has happened, and the issue has been resolved. Of course, we have reset your free trial and are happy to refund any charges. Also- we would love your feedback on what you find confusing about our software- this helps us improve the product. Thank you very much - Nick (Cofounder, Shogun)

2021年6月3日

Lack of functionality. App is simply not good based upon other page builders ive used. It just doesnt have the features nor freedom

Bubble Boost
アメリカ合衆国
アプリの使用期間:28分
Shogun Labs, Inc.が返信しました 2021年6月4日

Hey there,

Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.

We appreciate the feedback and we'd love to assist you further. We would like to learn more about the issues you are facing while using the app or the features you are looking to use.

My colleague, Andre has reached out to you via email and we hope to hear back from you.

Sweetan | Team Lead, Support
Shogun Page Builder

2018年11月22日

Useless app . It does nothing

Super Shreem
インド
アプリの使用期間:24分
Shogun Labs, Inc.が返信しました 2019年3月18日

Hey Sudhir- we tried to get in touch, but it looked like Shopify had closed down your store. Regardless, we are open to feedback about our software. If you experienced a bug or were finding the software lacking in any way, we want to hear about it. Sorry you had a poor experience. Email support@getshogun.com if you need any help. Best of luck with everything. - Nick (Cofounder, Chief Product Officer).

2020年5月15日

So impossible integrate. would never recommend. Might as well just build your site from scratch at this rate.

Manority®
アメリカ合衆国
アプリの使用期間:23分
Shogun Labs, Inc.が返信しました 2020年5月16日

Hey Khalil- just left a voicemail. Sorry to hear about the bad experience. Can you clarify what the integration issue is? Was there a theme conflict or a 3rd party app integration issue? We're here to help! Free trial still valid and there will be no charge until we figure this out. A member of our support team will also jump on chat or even on a call to help get you up and running. Thank you. - Nick (Cofounder, Shogun)

2020年9月22日

1. Don´t work with Re-charge.
2. Don´t work with Ajax carts.
3. Cost same than Shopify even 299€
4. Good for building basic pages like FAQ pages.

Dick Johnson
フィンランド
アプリの使用期間:16分
Shogun Labs, Inc.が返信しました 2020年9月23日

Hi Leevi,

Thank you for your feedback.

I'm really sorry to hear that you had a negative experience with Shogun. My colleague Charles has reached out with some information regarding all of the issues that you are experiencing and we will be sure to log these appropriately. Feedback is super important to us and helps us grow.

In terms of the features that are missing - these are both on our radar for future development as we know these are features that our customers want.

I can see you are on the Build plan at $39/month - $299/month is the price of our Team plan, which is our highest plan.

Thank you for giving Shogun a try, we really appreciate it. Charles will continue to work with you in order to hopefully turn this experience around for you.

Let us know if you have any further feedback

Karl | Team Lead, Technical Support

2023年6月14日

Most of the similar apps offer a free trial including a limited amount of pages such as 1-3. This app advertises a free plan but once you download it there is actually no free plan with pages included. You can build as if you're playing a game but cannot publish anything to test it out without one of their paid plans. Just thought that should be disclosed. In case you may be considering another app that allows 1-3 published pages before you have to upgrade.

Tavi Fashion
アメリカ合衆国
アプリの使用期間:10分
Shogun Labs, Inc.が返信しました 2023年6月15日

UPDATE - Jun 15
----------------------------------
Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
------------------------------------

Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder