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I've been a subscriber for almost a year and it's a shame that no one responds at support@getshogun.com pertaining to a tech question that I have. This is actually the first time I reached out for help.
I needed help for a product launch page that went up last week. It's been 7 days, followed up 3 times over email but no one bothered to respond. On the contrary, a billing question was also sent to support@getshogun.com at the same time and it was followed up very quickly.
I have no idea where went wrong but this is definitely not the experience a five-star app would deliver.
Hey Terry- again, super sorry this happened. I know we've been in touch via email a few times. What happened was we looped in Shopify support to help us get the refund issued. You replied on that thread with some follow up questions unrelated to the refund, and we missed those questions. That's on us. We do aim for 100% customer satisfaction, and have a 24/7 global support team to serve our clients. If you need anything, please email support@getshogun.com, or email me directly. Let us know how to make it right. We're proud to still have you as a client :) Best, Nick (Cofounder, Chief Product Officer).
Great app! I currently use it on multiple websites!
Must have app. Could not run our stores without it :)
Really great app. And awesome support :)
This app really saves us a lot of time, and make our pages look great. Plus the best support I have experienced :)
A must have app. Shopify doesn't do page building great, but Shogun do. And great support for this app as well.
Justine was quick to answer my question and added extra information to help me understand, Great service.
I'm so glad to hear that Justine was able to help you with your question. Thanks for taking the time to leave a review :)
Kalen | Team Lead, Support
Shogun Page Builder
We are using this app to implement an entirely new user experience for our website which portrays our original business vision. I'm honestly not sure how people can get confused or leave bad reviews on this app. It's a great code injector for when you don't want to write your own responsive code (it saves time quite a bit of time.) I wouldn't listen to any negative reviews, it seems more like user error to me from my personal experience using it over the last couple of weeks.
Soo many bugs, it's been really troublesome to get shogun up and running. No chat support is available. If you use Shogun expect a lot of issues and errors to arise. From newsletters submission forms to theme errors, to page settings. I do not recommend it at all! Pagefly seems to be a way better option, as it has 24/hours support. I am quite disappointed as we have been users of shogun for the past 2-3 years.
Hi, Lyne!
Thank you for your review and your feedback. I am sorry to see that you have had a negative experience with Shogun. We really appreciate your loyalty to the Shogun, thank you!
I am sorry for the issues you are experiencing. A member of our team will be reaching out to get more information about these issues and reviewing any prior communications that you have had with the team to ensure that any outstanding issues are resolved as efficiently as possible.
We do currently have a 24/7 support team who are always on hand to offer support. While chat support is not available on all plans, we strive to have a fast response time of fewer than 4 hours, though this is often much faster but depends on volume.
We look forward to having the opportunity to work with you to make your experience with Shogun a better one and appreciate your cooperation in working through the issues that you have been experiencing.
Karl | Manager, Technical Support
We just started using this app, but so far, so good. Really impressed with the extremely attentive and helpful customer service.