レビュー (3,319)
絞り込む
-
評価順
Shogun is intuitive to use and does exactly what it says. Nick was quick to help me with my questions about integrating with Mailchimp form. Very impressed with the app so far!
My review is specifically about the support team. I don't know the possibilities of the app well enough to give a proper review, still learning, but I can say that support is great, very fast and helpful!
Thank you so much for leaving us a review, An!
We are super glad to hear that you are having a great experience with our support team. I'll be sure to share the feedback with the entire team. Thanks!
We always try to ensure that we offer exceptional support experience and answer questions in a timely manner. However, if you have any questions about Shogun and its possibilities, we are always here to answer them for you.
Sweetan | Client Services
Shogun Page Builder
I've been a subscriber for almost a year and it's a shame that no one responds at support@getshogun.com pertaining to a tech question that I have. This is actually the first time I reached out for help.
I needed help for a product launch page that went up last week. It's been 7 days, followed up 3 times over email but no one bothered to respond. On the contrary, a billing question was also sent to support@getshogun.com at the same time and it was followed up very quickly.
I have no idea where went wrong but this is definitely not the experience a five-star app would deliver.
Hey Terry- again, super sorry this happened. I know we've been in touch via email a few times. What happened was we looped in Shopify support to help us get the refund issued. You replied on that thread with some follow up questions unrelated to the refund, and we missed those questions. That's on us. We do aim for 100% customer satisfaction, and have a 24/7 global support team to serve our clients. If you need anything, please email support@getshogun.com, or email me directly. Let us know how to make it right. We're proud to still have you as a client :) Best, Nick (Cofounder, Chief Product Officer).
Great app! I currently use it on multiple websites!
Must have app. Could not run our stores without it :)
Really great app. And awesome support :)
This app really saves us a lot of time, and make our pages look great. Plus the best support I have experienced :)
A must have app. Shopify doesn't do page building great, but Shogun do. And great support for this app as well.
We are using this app to implement an entirely new user experience for our website which portrays our original business vision. I'm honestly not sure how people can get confused or leave bad reviews on this app. It's a great code injector for when you don't want to write your own responsive code (it saves time quite a bit of time.) I wouldn't listen to any negative reviews, it seems more like user error to me from my personal experience using it over the last couple of weeks.
Justine was quick to answer my question and added extra information to help me understand, Great service.
I'm so glad to hear that Justine was able to help you with your question. Thanks for taking the time to leave a review :)
Kalen | Team Lead, Support
Shogun Page Builder