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Great customer support!
Hey Katya. Thank you so much for taking the time and sharing your feedback in the form of this review.
Our support team is proud to serve you and we'll be here to assist you again should you bump into any issues or have any questions.
We appreciate your continued support. 😊
Sweetan | Client Services
Shogun
The customer support is good, the the app itself is pretty bad. Very hard to build landing pages, poor navigation, brutal formatting for mobile.
overall not great
Hi there, Pierce. Thanks for leaving us a review and sharing your feedback.
I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions.
I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there.
However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions.
Sweetan | Client Services
Shogun
Uninstalled the App and got charged nonetheless.
Hi there!
Thanks for your feedback!
We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.
Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to support@getshogun.com referencing this? Then, we can look into and resolve this issue for you.
We are looking forward to hearing from you!
James | Client Services
Shogun
Best
Hi there, Thank you so much for sharing the feedback in the form of this review.
We greatly appreciate your love and support. 😊
Sweetan | Client Services
Shogun
It supports custom elements which can be extremely useful when you try to add a unique element to your website. Also, they have advanced customer support!
This is a great app! It's got some great features that we currently use for our website to make getting information about our products and services super easy for our customers.
What a relief it was to discover Shogun! Creating new pages for our store is so much easier now, and the app works exactly as it is meant to. The drag & drop interface makes a big difference, and there is real potential to dive in deeper if that's what you are into.
Support from the Shogun team is also exceptional, with fast responses and friendly advice both during initial setup and also when encountering a few quirks particular to our store.
Highly recommended - this app has saved us both time and money and we look forward to continuing with Shogun well into the future.
Flexible and best page builder for Shopify. Highly recommended for any shops need to customize and be unique.
I can't recommend this app enough. It's one of the most useful and user-friendly, allowing you to easily create or edit pages, and also get creative with them. The app has a good selection of templates, elements and settings that allow you to really set the feel and look of your store. While I do wish there were additional elements in terms of image galleries and product collections, the existing elements work really well and are continuously being improved and developed.
Another really great thing about the app is the phenomenal customer support. The team responds really quickly and are able to help with even the smallest questions or issues. This is a definite must have.
Felt the need to update my review to commend the Shogun team for their lightning quick customer support! Had an urgent issue that needed to be resolved and Nick and Karl attended to it immediately, regardless of time zones. Best customer support I've experienced from any app.
We absolutely love this app! Needs a little practice to be able to use the full potential of it but it offers plenty of options to design pages.