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Well, first of all, the Shogun App is a game-changer. Super simple to learn and gives you the ability to customize your site like any other top-level website builder. On top of that, you get superb customer service. I had an issue that I needed to be addressed in the evening and I received reply within an hour. I fully expected to be on standby for a min but much to my surprise and delight, Justine was there for support immediately. That level of service is hard to come by. HUGE!
Thanks so much for the kind words! I'll pass along your comments to Max.
Kalen | Team Lead, Support
Shogun Page Builder
After running into some issues with their scheduling feature, and after a long wait to have it working again (roughly 8 months), I can say that now the app is working flawlessly. Why it took this long to fix such an important feature I still don't understand. Having said this, we find the app extremely useful, and now that the main problematic issue has been fixed, we have no complains about it. Being completely honest when we encountered the scheduling issues last year we looked at the competition as we thought about dropping Shogun back then. Not a single app comes close to the level of controls and features that Shogun offers. So we stuck to it and now we are glad we made that decision. We use this app on a daily basis and it saves us a lot of work and time by making it extremely easy for anyone in our team to update the content. We had given one start initially when the issues were happening and now are changing it to 4, given that they solved their problems and that they made a great effort in keeping us informed of their progress. Had it not been for those issues I would have given them 5 stars from the get go.
Update: Our frustrations with Shogun are back. The HTML Shogun builds is VERY poorly built, it literally adds hundreds of unnecessary and they follow little to no semantics. I've complained a few times about this, and their response is 'that's how our team built it'.
Oh well.
Hey Pablo,
Thank you so much for all of your continued patience.
We recognize that you've been waiting on a couple of bug fixes for a while. I wanted to provide some additional clarification that although progress has been slow on these tickets, our engineering team is hard at work to get this resolved.
I've sent you an email and attempted to reach out to you on the phone as well. If you'd like to speak with us more, we'd be happy to chat anytime.
Thanks again for all of your patience and understanding and we're looking forward to hearing from you soon.
Kalen | Team Lead, Support
Shogun Page Builder
Shogun is a great app for any digital marketers who want to be independent in creating custom pages easily. Their CMS makes it easy to customize any pages with deep details. Even if, at first, the platform might seem a bit complicated to use, Shogun has a 5 star customer service, always available and fast at getting back to you - special mention to Rhys who is always so kind and helpful! Would highly recommend.
Hey there! Thank you so much for the awesome feedback and review.
We are glad to hear that you are having a great experience with Shogun and that our support team could help.
I'll also be happy to pass along your message to Rhys.
Thank you so much for the recommendation.
Sweetan | Team Lead | Support
Great GUI interface for making your shop pages. Impossible to do in Shopify's limited page interface. So much functionality and ease of use. Great service from MAX and Karl. I highly recommend Shogun for managing all your pages.
Thank you so much for the review! I'm glad to hear that you are getting the best out of Shogun and that Max and Karl could help you out. I'll be happy to pass along your feedback to them.
Please reach out to us if there's anything else we can help you with. 🙂
Sweetan | Team Lead | Support
Hello, Shogun takes a long time to load when I make a change, sometimes even 3 to 4 minutes to loading, it takes me a long time. What can I do to reduce the loading time? I have a good computer and a good connection. Sincerely.
Thank you for your review, and for your feedback! It really helps us improve. My colleague, Sweetan, has reached out to you with more information on resolving this issue that you're having so we can help you with this :)
Karl | Team Lead, Technical Support
Excellent customer service. Had a mild panic attack after losing a page and Andre walked me calmly through the process to get me fixed. Nicely done.
Glad to hear that the support team could help you restore that page! I'll be sure to pass the kind words onto Andre. Thank you for taking the time to write us a review!
If you think to know what mean good support, you need to try the Shogun support to understand you don't know! The best service I never seen before. Great app. I would love to pay double fee, one for app and one for support! A Special thanks to Max
Thank you so much for the awesome feedback. We sincerely appreciate the kind words and are glad that you are having such a wonderful experience with Shogun and our Support team. 🙂
We wouldn't want you to pay double, but thank you so much for your support. It means a lot. I'll be happy to pass along your message to the entire support team. 😊
Sweetan | Team Lead | Support
Shogun Page Builder
This app is amazing and a must-have for all shop builders. The support is faster than Flash and I am very lucky with this easy to edit backend for my shop. Even there is any problem, it was solved within minutes by the support team or the team of programmers. I love this app a lot! Keep the good work on ... and they do.
Great app for quick and easy landing pages that we use throughout our store. Support has been excellent as well.
Hello there, Jaime! Thanks for leaving us a review. 😊
We are glad to read that Shogun has been helpful when it comes to building quick and easy landing pages for your store.
Our support team is always here to assist you. Thank you so much for sharing your experience.
Sweetan | Client Services
Shogun Page Builder
This is one of the best and most useful apps on the Shopify App Store. And this is more than just an app, it is a full CMS and front end development tool. The best and most reliable I've seen. In addition - their technical support is AMAZING! Just great. They provide very good support and are quite responsive. Thanks Shogun!