Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
17 augustus 2023

I have recently signed up with Shogun and am absolutely loving it so far. I met with a lovely customer care person who helped me with so many questions. He was very patient and helpful. Definitely recommend this app!

WITH HARPER LU
Australië
6 dagen gebruiken de app
Shogun Labs, Inc. heeft geantwoord 21 augustus 2023

Hey there, Lucia! Thank you so much for taking the time and leaving us a review.

I am really happy to hear that you are having such a wonderful time exploring Shogun and that your experience with our support team has been exceptional. ❤️

We are here to answer any further questions you may have and will look forward to assisting you again in the future. Thank you so much for the honest recommendation. 🫶

Sweetan | Client Services
Shogun Page Builder

3 november 2023

Sweetan was super helpful. Thanks!

Bondi Wash
Australië
14 dagen gebruiken de app
Shogun Labs, Inc. heeft geantwoord 6 november 2023

Hi there, Kirsty!

Thanks for leaving us a review. It was great to communicate with you and I am glad I was able to help.

Please don't hesitate to write back to us if you have any further questions. We'll be happy to answer them for you. 😊

Sweetan | Client Services
Shogun Page Builder

12 december 2023

l'application elle bugue tout le temps 'j'arrive pas a importer les photos tranquilement

imowiz
Canada
Ongeveer 2 maanden gebruiken de app
Shogun Labs, Inc. heeft geantwoord 14 december 2023

Hi Abdenour,

Thanks for leaving your rating! We might have been chatting yesterday, and we isolated the issue with uploading images to the browser settings you were using and successfully uploaded images when using another browser.

If there is anything more we can help with concerning this issue; please do not hesitate to reply to my last email!

James | Client Services
Shogun A/B Testing & CRO

20 juli 2023

Sweetan was very helpful and showed me exactly what I needed to do to enable custom fonts to work within Shogun and explained how they view. Extremely helpful :)

My Store
Israël
3 dagen gebruiken de app
Shogun Labs, Inc. heeft geantwoord 23 juli 2023

Hi there, John! Thank you for taking the time and leaving us a review.

It was really great to communicate with you earlier and I am super happy to hear that I was able to help. 😊

We'll be happy to assist you again should you bump into any issues or have any further questions. Thank you so much for your love and support. 🫶

Sweetan | Client Services
Shogun Page Builder

10 juli 2023

Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!

BCF.lt
Litouwen
Bijna 3 jaar gebruiken de app
Shogun Labs, Inc. heeft geantwoord 10 juli 2023

-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
--------------------------------------
-UPDATE-
11th July, 2023

Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.

Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?

I'll be looking forward to hearing back from you soon.
--------------------------------------------------------
Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.

I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.

I see you uninstalled the app from your account on June 9, 2023.

I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.

I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.

Sweetan | Client Services
Shogun Page Builder

19 september 2023

Extremely helpful support. Thanks Team!

Sebastian Gower
Nieuw-Zeeland
2 maanden gebruiken de app
Shogun Labs, Inc. heeft geantwoord 21 september 2023

Thank you so much for taking the time and leaving us a review, Sebastian.

We sincerely appreciate the feedback and are happy to hear that your experience with Shogun and our support has been great. We are here to assist you and look forward to hearing back from you again. 😊

Thanks for your love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

21 juli 2023

Rhys has showed me very professional support, proven that he's very reliable and great at his job, what's more Rhys made sure to solve all my problems.

My Store
Polen
6 dagen gebruiken de app
Shogun Labs, Inc. heeft geantwoord 26 juli 2023

Hi there, Adam! Thank you so much for taking the time and leaving us a review.

I am super glad to hear that Rhys was able to help resolve the issue for you. He is indeed awesome and I appreciate the kind words. I will be sure to pass the feedback with him and the entire support team.

Please let us know if there's anything else we can assist you with. 🫶

Sweetan | Client Services
Shogun Page Builder

27 juli 2023

Easy to use, very intuitive and offer much more flexibility than any themes I worked with, but the best is super fast and very reliable customer service!

Colorescience UK
Verenigd Koninkrijk
2 dagen gebruiken de app
Shogun Labs, Inc. heeft geantwoord 31 juli 2023

Hi there, Chris! Thank you so much for leaving us a review of your experience with our app and the support team.

We are happy to hear that you are finding Shogun to be easy to use and intuitive when it comes to flexibility. Thanks. 💜

Our support team is always here to assist. Please let us know if you bump into any issues or have any further questions. 😊

Sweetan | Client Services
Shogun Page Builder

19 september 2023

Easy to use and the support is superb!

Privateer Bikes
Verenigd Koninkrijk
Ongeveer 3 jaar gebruiken de app
Shogun Labs, Inc. heeft geantwoord 21 september 2023

Hey there, Jacob! Thank you so much for sharing your feedback and leaving us a review.

We are super excited to hear that Shogun has been easy to use and that our support team has been able to help.

Please let us know if there is anything we can help with in the future. 😊

Sweetan | Client Services
Shogun Page Builder

11 september 2023

The support was very quick and helpful

Vegan Style
Australië
Bijna 3 jaar gebruiken de app
Shogun Labs, Inc. heeft geantwoord 13 september 2023

Thank you so much for leaving us a review, Rebecca!

We are super glad to hear that our support was able to assist you in a timely manner. Please let us know if there is anything else we can help you with in the future. 😊

Sweetan | Client Services
Shogun Page Builder