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Whenever I need help from Shogun, there is no help. They want you to hire a professional to do your need on their app.
Hey there, Ozkan! Thanks for leaving us a review.
I am sorry to hear that you didn't have a good experience with our app and the support team.
I see my colleague James has been in touch via email.
I apologize in case you felt there has been no help. It looks like what you were looking to achieve isn't a native feature when it comes to the product box element we have. However, we try out best to guide you in the right direction or share a workaround when possible.
We do value your feedback and suggestions as it helps us to work on features that would help all our users.
Sweetan | Client Services
Shogun Page Builder
If you don't want people to use a free plan just say it directly. After I install your App, it just directed me to the Payment option...LOL I have spent lots of time with your Live Chat assistant or a sale keep persuading me to purchase your plan. BUT I keep mentioning if I don't get to use your App in the firsthand, how can I decide to upgrade or not? Still waiting for your team to give me a resolution but not keep selling me plans that I don't know how to use your App yet Such disappointed and not recommend anyone to install.
Hello, Stanley!
We thank you for sharing your honest feedback with us. I apologize for the inconvenience and for the confusion.
Our free plan is currently, only available to new users and this is also noted on our app store page. However, we understand the frustration if this was missed. We have shared the feedback with our team.
Shogun was first installed in your store a couple of years ago. However, I could see our support team reached out to you via email and also spoke to you and shared information on how we can help you to give Shogun a try again.
Please don't hesitate to reply back to us so that we can ensure you have a positive experience with Shogun. 🙂
Sweetan | Team Lead | Support
Terrible experience and non-reliable. For the second time in 3 weeks the shogun app is down - we cannot open. And our homepage that is built on shogun is completely broken! I've been left without any answer from customer support.
Hey Cate,
I'm so sorry to hear about your experience. I know that a reliable page builder is essential to keeping your business running smoothly.
We believe that this could be occurring because you may be logged into multiple Shopify stores at the same time. This would explain the issues that are being experienced. This can be confirmed by opening Shogun within that store on a fresh browser or an incognito window.
Charles from our support team has reached out via email and we're committed to working with you until we make this right :)
Kalen | Team Lead, Support
Shogun Page Builder
Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!
-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
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-UPDATE-
11th July, 2023
Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.
Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?
I'll be looking forward to hearing back from you soon.
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Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.
I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.
I see you uninstalled the app from your account on June 9, 2023.
I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.
I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.
Sweetan | Client Services
Shogun Page Builder
Being forced up upgrade to a $100 plan is ridiculous. I laterally just need to update 1 page but rather than pay the original $40, i'll be paying $0 and going someplace else.
Thanks for taking the time and leaving us a review here, Jenae.
We appreciate the feedback.
I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.
Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.
You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.
I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.
I'll look forward to hearing back from you.
Sweetan | Client Services
Shogun Page Builder
I'd give 0 stars if I could
Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages.
The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale.
SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app
Hey there, Eric. Thanks for taking the time and sharing your feedback.
I am sorry to hear that your experience hasn't been a positive one.
I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.
Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.
I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.
I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.
Sweetan | Client Services
Shogun Page Builder
Made our plan obsolete without notification. Doubled the cost to just maintain the number of pages we went through the hassle of designing with the app - not trustworthy and not worth $299 / month.
-----UPDATE - Feb 14, 2024-----
Hi there, Brian. I see you updated the review to a 1 star and I apologize for the trouble that has led to this feedback.
I was looking at your account and I see it it still subscribed to our old/legacy plan. I think there is some misunderstanding here. Yes, the plan is old and legacy, and yes, it has been deprecated, but you are free to be on this plan while the app is installed and the plan isn't upgraded to downgraded.
We are not forcing you to change or upgrade to any other plan at all.
Your account, pages, and data are still there and nothing has changed. We have introduced new solutions such as A/B test, Targeted Experiences, etc, and thus the pricing for the new plan, but you can continue to be on the old/legacy plan.
Apologies for any misunderstanding here. I have reached out via email to discuss this further in case I am missing something and I'd appreciate it if you could reply back to me.
Thanks.
Sweetan | Client Services
Shogun
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Thank you so much for leaving us a review, Brian! 😊
We are very happy to hear that you are having a great experience with Shogun and our support team. Thank you for the feedback.
I'll be sure to share your kind words with Andre and the support team.
We'll look forward to assisting you again in the future.
Sweetan | Client Services
Shogun Page Builder
The app is very buggy. The support staff answers quickly but its always a work around and not a clear solution. Fine if you have to use it (i.e. cannot code) but be prepared to redo everything a few times to get it right.
Apologies for taking a moment to get to this. We would love to get some greater detail here, so our engineering team can take a look. Can you please contact our support team and ask them to forward your email to me? support@getshogun.com Thank you very much. - Nick (cofounder, Shogun)
I lost hours of work with this buggy software. I made some edits on the page, clicked saved then publish then viewed the live page and none of the edits I made appeared on the page. I then made sure to click save then publish again several times and everytime I did that it displays that the page is published but it's still not showing in the live page. When I exit out of the page I am editing then entered again, everything that I made in the last few hours were gone.
UPDATED: Dr. Bakhtiar- the engineering team isolated the issue, and this is now fixed. Again, apologies for the inconvenience. We are happy to provide a refund as our way of showing our gratitude. Thank you.
Dr. Bakhtiar- first of all, I want to extend deep apologies here, I am sure that is an incredibly frustrating experience. Our engineering team has been combing over the code and attempting to replicate the error. It seems only you and one other client had an issue here (still unacceptable). We are on top of it. Our support team should be in touch as well, but please do let us know if there is anything we can do to amend this experience. Thank you for your patience. - Nick (Cofounder, Shogun)
Terrible app to use, functionality in-app v poor. Pages do not load quickly and holding pages have no exit option. Do not use.
Hi Josh,
Thank you for your review and for taking my call earlier - I'll follow up with you next week, as discussed.
I'm sorry to hear that you had a negative experience with Shogun and we hope that we can help you turn that around - I do see that you recently wrote in regarding landing page templates, a colleague of mine was in the process of replying to this as your review came in and will get back to you.
I would really appreciate it if you could get back to my colleague so that we can be sure to set you in the right direction and hopefully turn your experience around.
Update: unfortunately we have tried to get in touch with you numerous times to help you resolve the issues that you are having but you were unresponsive to our team - we would love to help you out if you have a chance to get back to our team. :)
Many thanks,
Karl | Team Lead, Technical Support