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Great customer service, It didn't work 100% for me, but I think it's because I lack patience :)
Die App an sich ist ein sehr gutes Konzept. Es treten jedoch manchmal Probleme auf. Nachdem man Seiten speichert, werden diese nicht wie behauptet als "reiner html code" gespeichert, sondern der code bleibt dauerhaft vom Shogun Server abhängig, weshalb er nach Löschen der Shogun App 'kaputt' gehen kann. Um ihn zu Reparieren wäre dann wieder ein Abo bei Shogun nötig. Deshalb Seiten nach der Shogun Deinstallation lieber nicht mehr bearbeiten, da diese sonst möglicherweise verloren gehen!
Hey Elias,
I'm so glad we were able to help find a solution for you.
We really appreciate the feedback and please let us know if there is anything else that we can help with :)
Tried this app / did not love it. Particularly, larger font sizes were hard to make look symmetrical on mobile devices (was messy in that regard). Making different versions of a page for different screen sizes (as their tech support suggested) seems like an unnecessary effort. By comparison, Hypervisual is now working better for us... displays nicely on all screen sizes — and overall it's simpler to work with.
Edit:
I'm glad to see that you have received our messages and suggestions, we'd love to work with you on this if you would like to reach out to our team. We understand that you are happy with using Hypervisual and we respect that, but we would love to have a chance to correct your past experiences with Shogun, should you ever choose to come back and give us a try again!
Hey there! Thanks for your review. We appreciate the feedback.
I am sorry to hear that you didn't have a good experience with Shogun and I'd be happy to discuss the issues with you so that we can assist you better.
I understand you were facing some issues with the font sizes on the mobile view, however, I wasn't able to locate a previous conversation with our support team with respect to the issues. I apologize for the inconvenience.
We have a couple of options to ensure you can go ahead and adjust the font sizes as per your preferences on specific device views (for example, mobile) so that the text and the font work nicely across all devices.
I tried calling you, but I wasn't able to speak to you, however, I have also reached out to you via email and I would greatly appreciate it if you could reply back to us so that we can help you further.
Hoping to hear back from you soon.
Sweetan | Team Lead | Support
Shogun Page Builder
Shogun is relatively easy to use and intuitive. They have a fair number of templates to choose from although I found it is straightforward to build pages from scratch as well.
The support team is top notch and was able to fix my problems very quick, even on the weekend.
The drawbacks are that it is too expensive in my opinion - it costs more than Shopify itself for far less functionality. Also, the mobile view in page editor does not match the actual mobile view.
Thank you for your review! Really glad to hear that the support team could help you out and that you are enjoying Shogun!
Appreciate the feedback on the cost - I'll be sure to pass this onto the relevant department!
Karl | Team Lead, Technical Support
Very prompt customer service!
I honestly don't understand why this app has such great reviews! My main issue for hating this app was when I was finally done creating my design and carefully laying it out - Looks good to preview - Then you go to publish and look at your live page and its a completely its different scale and looks like crap. I tried to make it work but its a guessing game what your page builder will look like from preview to publish. For $99 a month this should work better! Thanks for wasting my time. Please don't spend your money on this app people!
Hey Meagan,
Thanks so much for speaking with me on the phone. We're glad that you're willing to give us a second change and we really appreciate your patience while we continue to investigate this issue.
I've left you a voicemail today providing more information as we continue to work on this. Please feel free to send us an email at anytime. I will reach out to you by phone as soon as I have more information regarding this.
Thanks again,
Kalen | Team Lead, Support
Shogun Page Builder
Very easy to use. Prompt and caring support from the developers. Very good online documentation.
I added the app just to do a test and I uninstalled it almost immediately, I had an issue with the code on my Shopify store but The customer care response was almost immediately. Multiple customer care representatives contacted me to help and I really appreciate that. If you have any issues/questions you are in good hands and they will try to help out! I'm re-installing the app again, which is very easy to use and again the customer care experience was excellent! Thank you, Justine, Alex, and Kalen.
Thank you so much for the feedback that you've provided us. We're always looking for ways to improve the onboarding process for new users and your experience has provided us with the opportunity to make things better.
I have passed along your comments to Justine and Alex and we are so happy to hear that you're willing to give our app another shot. If you need anything at all, please don't hesitate to reach out to us again, we're always here to help :)
Kalen | Team Lead, Support
Shogun Page Builder
Great for editing product pages. However, the app will only load up pages partially every now and then. When this happens, it will create a duplicate product on your store with an image load error. Customers can see the error too.
Worst application ever, layout of product page is terrible for being polite, and when you uninstall the app, still the layout does not come as it was before installing it. I would not be surprise if the positive reviews of this app are fake ones.
Hi Simone,
I'm sorry to hear that you had a negative experience with Shogun. We have tried to reach out to you several times over the last few days to help you resolve any issues that you are experiencing, but unfortunately, we have not heard back from you. We would love to help you resolve the issue - if you could reply to our team we would be happy to help.
In terms of the issues that you are facing, when you uninstall Shogun we do not remove the styles that are applied to pages - we allow users to keep their pages after uninstalling Shogun. A lot of users use this option if they do not currently need to edit their pages in Shogun - they can uninstall temporarily, or forever, if they no longer need to use Shogun and would rather not keep paying for a subscription.
However, if you would rather not keep the design of the pages that were created within Shogun we have a revert option available on pages that were imported into Shogun. The revert option allows you to remove all Shogun content from your page and revert it to its pre-Shogun state.
Would love to continue this conversation with you to get these issues resolved - please reach out when you have a chance.
Karl | Team Lead, Technical Support