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They double charged me, last November I uninstalled and they still charged me. My store was deactivated because of multiple reasons. I just paid my bill to reactivate and of course they charged me again without even being installed. BEWARE!!!!
Hi there! Thanks for taking the time and leaving us this review and sharing your feedback.
It looks like there seems to be some misunderstanding here about how the app charges work.
I see I was already in touch with you to understand these charges so I could help you further. While I did explain why you noticed these charges, I wanted to share the information here as well.
The app charges work based on the store's billing cycles in Shopify. If the app is installed, the monthly charges continue to work as usual based on the subscription plan that is active on the account. We always recommend our users to uninstall the app if the app is not required. This helps to ensure you are not charged further.
This is also true when you close or pause your store with Shopify. The store was closed on December 9, 2022 without our app being uninstalled, then reopened on August 3, 2023. When the store reopened, the subscription charges were unfrozen. The app was correctly uninstalled on August 3, 2023. This means any pending charge would be processed when the store is reopened.
However, I reached out via email to discuss and learn more about the charges in question so we could help you with them.
I'll really appreciate it if you could reply back to me on that thread and I'll make sure we can help resolve this and clear the misunderstanding here.
My sincere apologies for the inconvenience. I'll look forward to hearing back from you.
Sweetan | Client Services
Shogun Page Builder
Can't say enough how impressed I am with the Shogun app! The functionality and usability has met all of my expectations of what a e-commerce drag and drop page builder should look like. I've played around with my fair share of drag and drop page builders and anybody who has done the same will tell you how difficult it is to find a good one that does what you want. Shogun gets the job done with it's quick and easy to understand platform and I can only imagine how much better it's going to get over time.
There are plenty of great help tutorials to reference and customer service is extremely impressive! Nick and his team are extremely responsive and always more than willing to help along the way.
I'd recommend Shogun 100% to anybody looking to up their page building game. =]
Have been using Shogun app and our team have been very satisfied with the app. It lets you create the page to your liking or design and so easy to use. Definitely, recommend this app to people who'd like to add more to their website.
I absolutely love Shogun! For someone who does not know how to code this app lets me customize what I want for my website. It is very easy to use and I do enjoy the different options it gives you. I do wish the first packaged included more options. I don't see too big a difference from the first and second package subscription. Also I wish the app would allow me to select multiple variants per order. Other than that the customer service is very helpful and nice. Nick tried to help me out with my questions to the best of his capabilities in a timely manner. Thanks again! I will continue to use this app and I hope there will be many more option features in the future.
App works really well. Sometimes I can struggle to figure something out but the communication with the tech team has been so great that it always gets resolved the same day
Thanks for the review! Definitely can be a bit of a learning curve but I am really happy to hear that communication with the tech team has been a positive experience :) I'll certainly pass your comments along.
Kalen | Team Lead, Support
Shogun Page Builder
Amazing customer service and very user-friendly - would definitely recommend for anyone looking to easily edit their site pages!
Thanks for the review. I'm glad to hear that you are having a great experience with Shogun.
We appreciate the recommendation.
Sweetan | Team Lead | Support
If you care about ranking on the search engines do not use this product. The code slows down your site to a crawl. I was ranking #1 on Google on all 4 of my target keywords. After a few weeks of adding the code to my site the rankings dropped off completely. This product cost me hundreds of thousands of dollars in sales. It took me a while to figure out what was the cause, but I had my developer remove the ShoGun code and I started ranking again within a week or two. DO NOT USE THIS APP. It's great for A/B testing and making quick website changes, but it will kill your chances of ranking in organic search. I repeat stay away. I asked their developers and they said it was SEO friendly, but it clearly was not.
Hey David,
I'm really sorry to hear that you've had this experience with Shogun Page Builder. We know that SEO, search ranking, and site speed are important metrics in growing your business. Given what you've said about what changed on your website, I too would have questions.
We would be thrilled to have the opportunity to make things right. We don't have a full understanding of the issue just yet, but we would appreciate the chance to jump on the phone and learn more.
We've sent an email your way and I spoke with Leslie on the phone and left a number I can be reached at directly. Feel free to give me a call anytime. Would love to hear from you.
Kalen | Team Lead, Support
Shogun Page Builder
Super easy to use and fast-acting support team. Once you get the hang of all the features everything starts to fall together nicely.
Hello there! Thanks a lot for leaving us a review.
We appreciate your honest feedback and are happy to hear that you've been finding Shogun easy to use. Our support team is always glad to assist you and if you bump into any issues or have any doubts, please don't hesitate to write back.
Sweetan | Team Lead | Support
Shogun Page Builder
Amazing support. Charles has gone beyond my expectations and has resolved my issue in a timely manner. The app is super easy to use, and it creates beautiful pages.
Great if you have people in your team who can't code and just need to quickly and easily build dynamic pages - can create conflicting code if you have already used HTML in the standard Shopify page builder but overall we are happy with the app.
The support has been great, super responsive, and answered any queries promptly.
Hi there, Ruby! Thank you for sharing your feedback. We appreciate you taking the time and leaving us this review.
We are glad to hear that Shogun has been helpful when it comes to non-code-based experience. We designed the app with that in mind. We'll be happy to assist in case you notice any conflicts.
I'll be sure to share the kind words with the entire team and we'll look forward to assisting you again in the future. 🙂
Sweetan | Client Services
Shogun Page Builder