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Really fantastic support. I had ran into a design issue and their support team responded within an hour with a full screen recording of how to fix the issue!
That's awesome that you got a full screen recording. We do sometimes have the bandwidth to send such a response :) Thanks for the review!
Kalen | Team Lead, Support
Shogun Page Builder
We use Shogun to create nice looking pages on our store. We had an issue with our theme and the support resolved it in less than an hour. We highly recommend it.
Thank you so much for the review.
We are happy to hear that Shogun has been helpful when it comes to designing nice-looking pages for your store and that our support team could help resolve a theme issue in less than an hour. Our team is always happy to assist you and guide you in the right direction. 😊
We also appreciate the honest recommendation. Thanks!
Sweetan | Team Lead | Support
Shogun Page Builder
Great app for building custom landing pages. We are using the app for around two years now and are very happy with it. The support team is amazing - quick to respond, very nice and so helpful! Over time, we had several questions and each time the customer service was 10/10!
Thank you so much for such kind words and the review, Julia. 🙂
We are super glad to hear that Shogun has been great for building custom landing pages. We are happy to be able to serve you for 2 years and we will look forward to serving and assisting you in the future as well. We greatly appreciate your business and support.
Our support team is always here to assist you and I'll be surely sharing the feedback with the entire team.
Please let us know if there's anything we can assist you with in the future. 😊
Sweetan | Client Services
Shogun Page Builder
amazing customer service helps with everything they solved every issue i had
Thank you for taking time out of your day to leave this review! We really appreciate it. Glad to hear that the team could help you out!
Karl
Team Lead, Technical Support
Amazing response team - I am always immediately put through to someone who can help me! An incredible customer experience and I am never left stuck and have no need to hire a web developer!
Thank you so much for such kind words and the review, Hepzibah. 🙂
We are delighted to hear that you are having such a wonderful experience with Shogun and the support team. We designed the app to ensure that you are able to design beautiful-looking pages without having to hire a web developer, but even if you wanted to, the resources are there to use.
Our support team is always happy to assist you and we'll look forward to assisting you again in the future. Thank you so much! 🫶
Sweetan | Client Services
Shogun Page Builder
Support is always fast at resolving problems that arise and are very friendly.
The app itself is intuitive and easy to use to build awesome pages
Thank you so much for your review! Glad to hear that the support team could help and you are enjoying using Shogun.
Let us know if you ever need any assistance!
Karl | Manager, Technical Support
I found out that I had a major issue with my site over the weekend (the links behind all of the images inside my Shogun pages were not working). So I reached out to Shogun via chat on a holiday Monday (Labor Day). They were quick to respond and said that they found no issue with their app on my site.
A normal conversation with a normal app team would have ended here. But, Rhys at Shogun ACTUALLY cared about me and my Shopify store and making sure that my site was working. He dug in a little further and found another app that I had recently installed that was actually causing the issue.
STILL not finished, he actually took screenshots of that other app's code and sent it to me to send to the other app developer to tell them exactly what to change to fix the issue.
AND THEN he said that if the app developer if the app that actually caused the issue would not agree to text fixes or make any changes, that the Shogun development team would take over and do testing to make sure that all apps were working together.
Holy cow! I cannot get over the customer service! Seriously legendary.
Hi there, Taylar! Thank you so much for taking the time and sharing your experience in the form of this review. We greatly appreciate the kind words and are glad to hear that your experience with Shogun and the support team has been an incredible one. 😊
Our support team strives to go above and beyond as we value your support. We are available 24/7 and we always like to ensure we can either resolve the issue for you or we can guide you in the right direction. I am so happy to hear that Rhys was able to help investigate the issue in the store. I have shared the feedback with our entire team and it really means a lot to us. 🫶
We'll be here to assist you again should you bump into any issues or have any questions, please don't hesitate to reach out to us.
Thank you so much for your love and support. 🫡
Sweetan | Client Services
Shogun Page Builder
The app is great, the templates are dope as well and customer support is quick, friendly and always available.
Really glad to hear that you are having an amazing experience with Shogun. Thanks for leaving us a review.
The templates are indeed helpful when it comes to getting started with your page design. I am happy to hear that our support team was able to help and answer the questions for you.
Let us know if you have any other questions in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Very user-friendly app! The customer support is very helpful, friendly, and fast to respond – thank you, Monique and Sweetan!
Thank you for your review! Glad to hear that you are enjoying Shogun. I will be sure to pass your kind words onto Monique and Sweetan!
Karl | Team Lead, Technical Support
The Shogun team is very responsive and helpful whenever I have questions or any issues on pages I'm creating. Thanks support team!
We are really glad to hear that our support team has been able to answer all the questions for you and assist you. Thank you so much for leaving us a review. 😊
Sweetan | Client Services
Shogun Page Builder