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i use this app a lot and their customer service is great. i just wish the screen size compatibility would be addressed between a big desktop screen to a smaller one (not a tablet or mobile phone).
I really like this app and Shogun is really performing BUT also at the same more complicated compared to other available tools. Nevertheless, if you invest some time and explore the tool, you will learn it quiet easy!
Great thing is that the support replies usually within just a few minutes and is really helpful in every matter!
Thank you for your review and your feedback! Sorry to hear that you find Shogun a bit more complicated - if you have any feedback on improvements that we could make we would love to hear from you! Please feel free to send them over to the support team and we can make sure that they get to the right team.
Happy to hear that the team could help you out!
Karl | Team Lead, Technical Support
Every once in a while I have glitch that I cannot work out. I am not sure if the glitch comes along with an update or it is user error. But once I am able to be in touch with support they are always very helpful. My one request would be a click to chat support button.
Thank you for your review! We really appreciate it.
Sorry to hear that you have run into bugs in the past, if there is anything ongoing that we can help with please let us know at support@getshogun.com or via chat (on select plans).
Karl | Manager, Technical Support
Their customer service is very good and helpful. The app is also easy to use.
Would recommend them!
Great support and instructions, quick en clear. Even during the weekend. Would definitely recommand this app.
Thank you for your kind words!
Please feel free to send any feedback that you have to support@getshogun.com!
Karl | Team Lead, Technical Support
I had issues with the frontpage not showing correctly frontend but worked significantly backend. Mara was quick to reach out and solved the issue for me.
Super happy to hear that Mara was able to reach out and resolve the issue quickly. We appreciate the feedback and the review. Thank you so much!
Please let us know if there's anything we can help with again in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Shogun gave us far more control over the look and feel of our Shopify pages than we otherwise could have achieved. They also offer quick an top notch support.
Whilst we feel it is the best page builder too in the app store, there is still some way to go to match the capabilities of page builders on other CMS platforms.
I am upgrading my review from 1 star to 4. Since I left my review I've spoken to two Shogun experts who got in touch to show me how to achieve the looks I was after. They have been a great help. They were also magnanimous enough to accept all my feedback about how fiddly things are and how unintuitive it can be. However, they convinced me that once you know what you are doing, you can build great pages. My issue was that I was in a rush and tried to figure things out myself and this was an accident waiting to happen..! So my advice to anyone reading is: it is a great tool capable of great things but alIow yourself some time to train on the basics before you get stuck in. Don't be like me, basically..
Hey Tim,
Really sorry to hear about this experience with Shogun Page Builder. We want to provide a streamlined page building experience and from your review, we can see that we didn't quite hit the mark.
We're always looking to improve and your feedback goes a long way in allowing us to do so. You mentioned that there were some functionality problems while dragging blocks onto the page and that you're unable to modify the layout sizes and proportions. We took a closer look at your pages to replicate your editing experience and found a few things that could be contributing to that frustration.
I'm passing along all of your feedback and comments to my development team for review, but I wanted to do everything I can now to help improve your experience. I've sent you an email and chat with a detailed video that I believe can help to improve your Shogun experience :-)
We've also tried to reach out to you on the phone and would be delighted with the opportunity to discuss this more.
Thanks so much for the opportunity to turn your experience around and we hope to hear from you soon.
UPDATE:
Thanks so much for updating your review! We're so glad that we had the chance to connect with you and help to get things working right. Please do reach out to us with any further questions. We're here 24/7 to help :-)
Kalen | Team Lead, Support
Shogun Page Builder
Great if you have people in your team who can't code and just need to quickly and easily build dynamic pages - can create conflicting code if you have already used HTML in the standard Shopify page builder but overall we are happy with the app.
The support has been great, super responsive, and answered any queries promptly.
Hi there, Ruby! Thank you for sharing your feedback. We appreciate you taking the time and leaving us this review.
We are glad to hear that Shogun has been helpful when it comes to non-code-based experience. We designed the app with that in mind. We'll be happy to assist in case you notice any conflicts.
I'll be sure to share the kind words with the entire team and we'll look forward to assisting you again in the future. 🙂
Sweetan | Client Services
Shogun Page Builder
I have been pretty happy with this application and their support. Honestly, I went quite a few months not having used the application after installing it - and wasted some money - but once I started putting to into use I found it very easy to use and helpful in creating tailored shopping experiences for our customers. I did recently run into an issue where reviews from Okendo would not display using their built in widgets, but I sent an email and their support team helped me out right away. I have no major complaints. It is a solid app.
Glad to hear that Shogun helped you tailor your shopping experiences! Thank you for your great review!
Karl | Team Lead, Technical Support