Arvostelut (186)
Tarkenna
-
Luokituksen mukaan
Great app and great customer service. I had an issue and it was solved in the same day. We've used this app for almost 2 years now.
I used this app to help me manage my online business. The majority of my Scout notified abandoned carts have been converted to sales, making this a valuable feature. There is some delay with follow up notifications but Scout is working to improve their timeframes.
Thank so much for this review Stacey. You're one of our original merchants, so I think you for sticking with us while we were getting our legs under us. Still much more on the horizon! Thanks again, and keep smashing it with your side hustle :)
I use it everyday. It's easy to use, and makes me recover many abandoned carts. I'd definitely recommend it
Thank you Ignacio,
We appreciate your support. I am setting you up on the new version of the app, please wait confirming when it's ready for you. Can't wait for you to try it!
SI QUIEREN UNA APP PARA RECUPERAR VENTAS , ESTA ES LA MEJOR Y NO SE ARREPENTIRAN . ADEMAS CUENTA CON UN GRAN SERVICIO AL CLIENTE . LA TENGO DESDE SUS COMIENZOS Y NO ME ARREPIENTO . LA MEJOR
I needed a very good conversation from Canada Chile with the app owner to understand the usefulness of the app, if you want to improve your customer service and make a difference, then the app has a focus on personalization and a delicate relationship with your customer, Thanks!
Hi Loreto. I do appreciate you taking the time to leave this review. I would however just like to clarify that our app is focused on the 1 on 1 relationship for cart recovery and customer retention. We do allow you to send email, SMS and WhatsApp, as well as phone calls, but those are initiated by you. We send you the reminder, and then we give you the appropriate buttons to send the messages/make the calls easily, but also personally. We know through our data that the 1 on 1 conversation, personal conversation, does a MUCH better job for sales than the automated toosl, which is what I'm assuming you are looking for. If you're looking for automation, that's not what we do, nor do we claim to be an automation tool. I hope this helps and that you'd give our app another try :)
Muy buena experiencia, funciona muy bien para recuperar ventas, gracias a ella hemos podido recuperar muchas ventas que estaban perdidas
Awesome app that has had amazing results selling large purchases into a niche b2b market. Like everyone, we had some initial fears over calling abandoned carts but being a premium brand in a niche market means that we always get a warm welcome and have a high rate of success. The team at HMS has been great at responding to our support and feature requests.
wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations
This app is amazing, it´s a great improve over older Scout. Easy to use and very efficient to recover abandoned carts. The staff is very helpful in all the process of installing it, giving in addition a lot of good tips of making your store more profitable. 100% recommended.
Thanks for the review Antonio. You have a beautiful store and a great team behind you. Keep it up!
I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.