Scout CRM (Shop Phone)

Excellent

This App has been great. I thought It would be help boost sales and it did! Scout made it easy to personally contact every abandon cart. We boosted sales in a big way (by over 30%) within in the first few days of using Scout. With real personal interactions we were able to convert every person that responded to our calls and texts. (our over-all abandon cart recovery is now at about 70%)

Communicating 1 on 1 with potential customers also gave us super good insight into questions and concerns that customers had about our products that would have otherwise held them back from making that first purchase.

We’ve been using scout and its helped us alot in speeding up the abandoned cart recovery. We just discovered their direct whatsapp feature and its simply amazing. To top it all , its completely free and the people behind the app are really supportive and take suggestions very positively. So how the app opertaes is that ever hour it fetches data feom the shopify store and sends you a personal message to your facebook messenger alerting you about the abandoned cart, and lets you call or message or whatsapp the potential customer instantaneuosly. Since we do alot of international business often Our customers have certain questions they wish to ask before they purchase the product. and since we get to call them and help solve their doubts in real time , it sure helps a great deal.

This app is extremely valuable! I started in eCommerce in October of 2017 and my business took off. Abandoned carts are everyone's worst nightmare and at first I was inundated with abandoned carts with shockingly high values (some over $1,000).

The built in Shopify abandoned cart email is either blocked by the customers email and/or ignored by customers as spam.

Scout gives merchants a PERSONAL and effective way to connect with customers in a very easy to use platform (Facebook messenger).

Customer are happy and surprised when you reach out personally and they become very willing to complete the sale.

Automated cart recovery emails are impersonal and already what they are expecting.

I have had great success with this app when taking the time to send a legit email. I have recovered over $10,000 of abandoned cart sales.

For a free app this is ESSENTIAL!

This is a fantastic app! I use it mainly for alerts for abandoned checkouts as Shopify does not offer this feature. My store sells high value items and with the alert from this app I am able to call my customers shortly after they have abandoned a checkout which greatly improves conversions. The customer service is incredible! Ahmad even offered a free marketing consultation for my website and provided a lot of great insight.

I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.

I think this is a good app and it works well!
Its been helping me to get some sales which i would have missed before!

The only thing that could get improved is the connection to using whatsapp on the computer.
Connection to the phone works fine though

Fantastic app! Also, an innovative way to convert those abandoned cart customers in this modern day. Customer service is King!

Been looking for an app like this for a while, seems to be the solution to my problems!

Can't get the app to work.
Sometimes it sends the msg and sometimes it does not.