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This App has been great. I thought It would be help boost sales and it did! Scout made it easy to personally contact every abandon cart. We boosted sales in a big way (by over 30%) within in the first few days of using Scout. With real personal interactions we were able to convert every person that responded to our calls and texts. (our over-all abandon cart recovery is now at about 70%)
Communicating 1 on 1 with potential customers also gave us super good insight into questions and concerns that customers had about our products that would have otherwise held them back from making that first purchase.
Thanks Duran. Love working with you guys so far! I hope we continue to find success working together.
It's a very effective app, and they keep improving it! The timing (of abandoned carts) should improve though, but I still give it 5 stars because there's no other app I've found yet that's this fast in informing me of orders.
Thanks Shehla! You're the best. And yes, we do keep improving and the timing of the alerts is something we're tackling as we speak!
I've heard about this app from multiple shop owners. After trying it for a while... By far the most underrated app on Shopify. 6 out of 5 stars! Thank you Shop Phone!
Love the Scout App. It sends me messages when a customers abandons the cart or makes a purchase and creates emails to send them that say "noticed you are interested in my store or thank you for your order". I have had customers write me back and say they will now place an order because I reached out. I can also call the person if they leave a phone number. It also gives me customer totals for past weeks orders or abandoned check out. Really terrific app and its FREE! Highly, highly recommend. Pam MomMeAndMore.com
Hi Folks, you may install this application even without thinking. Best for abandoned cart recovery.
BR//
Vikas Arora
www.TulipSmile.com
www.TinkuBhai.com
I used this app to help me manage my online business. The majority of my Scout notified abandoned carts have been converted to sales, making this a valuable feature. There is some delay with follow up notifications but Scout is working to improve their timeframes.
Thank so much for this review Stacey. You're one of our original merchants, so I think you for sticking with us while we were getting our legs under us. Still much more on the horizon! Thanks again, and keep smashing it with your side hustle :)
The app's developer, Ahmad, came all the way to Belgium from Canada to meet me and spend hours advising me on how to improve my shop. Everything from how to optimise my homepage to attract more customers and SEO optimisation to funnels, branding and building trust. His advice as well as this app propelled me to a new direction.
This app is the shortway to increased sales and recovered abandoned baskets as well as honest customer feedback, in other words it's going to make a huge difference to your business. The app is perfect for (not only) small businesses with more expensive products. It allows you to speak to your most interested potential customers, close the sale by addressing their concerns and/or get honest feedback from them so that you can improve on your service and your business.
Love using this app. I use it everyday. It helps me stay on top of abandoned checkouts, and since we greatly value the phone sales channel it's very useful.
I was so frustrated by not being able to immediately get a notification when someone abandoned cart. Those missed opportunities need to be jumped on ASAP. Scout has not only given me instant notifications, but also sends me all the abandon details I need, along with direct access to get in touch with the potential customer through whichever channel works best.
Scout is a must-have for any business. Every time a customer leaves a checkout without purchasing, I am immediately notified with the customer's contact information so that I can call them back and help them go back and purchase. Ahmad has also personally called me to offer his help and that was greatly appreciated!