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Certainly one the best shopify apps out there as too much automation causes us to lose touch with our customers as human beings. A must have for my store!
one of the best APP there is out there for Shopify, don't be lazy learn how to use it. it helps give a real service on very critical moments that reflect conversions a lot! / and it's free what else can you ask. just say thanks to the people!!!
Excellent
Been looking for an app like this for a while, seems to be the solution to my problems!
Great app. Super useful. I love the alerts because it keeps our team on point on the most important calls we need to make at any given point. 1 on 1 relationships are key to our business so this app is definitely helpful. The support has been the best part of the app. I had an issue and they solved it within 24 hours.
Its really great app this wonderful app help us to recoverd 60% of our customers in whatsapp about 1000 $ just in one week
Thank you very much , looking forward to add url cart in the message
Thank you very much
www.shoetypes.co
Estoy pagando la app y no me funciona pero cuando funcionaba era muy buena, recuperaba mis carritos abandonados fácilmente
App eccezionale che ogni marketer dovrebbe avere. Assistenza veloce e molto support. Sono entusiasta e ora proverò anche le altre APP che hanno sviluppato
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One of my favorite apps. Every shopify owner should have this app! Great A+ customer service. Thanks for the help.
I've heard about this app from multiple shop owners. After trying it for a while... By far the most underrated app on Shopify. 6 out of 5 stars! Thank you Shop Phone!
SI QUIEREN UNA APP PARA RECUPERAR VENTAS , ESTA ES LA MEJOR Y NO SE ARREPENTIRAN . ADEMAS CUENTA CON UN GRAN SERVICIO AL CLIENTE . LA TENGO DESDE SUS COMIENZOS Y NO ME ARREPIENTO . LA MEJOR
They answered very quickly to my request for help.
They have excellent customer service.
I recommend this app 100%.
Fast and user friendly. Very informative and helpful. A great app to compliment my Shopify shop. Recommended
I used it to thank customers or to retain customers who abandoned carts. It was very helpful. Great app
I love how you can customize or use the templates for verbiage when
Contacting your potential clients and customers
I used this App to track my sales. It is very useful and effective. Happy to update.
Thank you very much!
Great app and great customer service. I had an issue and it was solved in the same day. We've used this app for almost 2 years now.
I love this app, it help me to recover a lot of abandoned check out and is very friendly. Also, Ahmed is a really kind and always ready to help. The app now you can download on your phone and send notifications to the movements on your store and is not necessary make ir through Facebook Messenger, this make me very happy.
Thanks Valentina. Happy to help. And I really appreciate that you refer our app to all your clients as well. It's awesome that you run your own store, design your own shoes, and help other merchants get on shopify as well. LMK if you need anything else.
This app is amazing, it´s a great improve over older Scout. Easy to use and very efficient to recover abandoned carts. The staff is very helpful in all the process of installing it, giving in addition a lot of good tips of making your store more profitable. 100% recommended.
Thanks for the review Antonio. You have a beautiful store and a great team behind you. Keep it up!
To be honest, I have used scout from day one and it’s been one of the most useful apps I have ever downloaded/ added to my store. I am extremely excited to see where this new apps takes us and how it can help us grow.
Thanks Merah. Your feedback was so great to hear. Your website is gorgeous and each of your fashion designs are more gorgeous than the last. We wish you the very best - cant wait to see what you do next!
This app rose our sales in ways we couldn't imagine. The staff are amazing, their support was just an added benefit to the overall experience. 5/5 stars are not enough.
Thanks for the kind word Bijoy. Keep up the great work with your fashion and new styles. I look forward to hearing back on how your influencer campaigns go!
Amazing, fantastic app! Loved it!!!! It really helped to increase my sales and minimise abandoned cards. I did enjoy all these features. I really recommend. Amazing experience. This app has high value sales! no better way than personalization to close those deals. Really useful recommend!
Thanks Angela. It was a pleasure speaking with you and working through some of your store ideas. Hope to keep in touch!
This app Really closes those high value sales! no better way than personalization to close those deals. Also it has a text marketing feature plus whatsapp and Email so this is really going to change the whole game!
Great app to sell my art. When someone abandons their checkout I get notified through Facebook Messenger which is very convenient for me. I can also do email alerts. When I get the alerts I can contact my lost customer and have a discussion with them. It's also great to know when it happens, I like the alerts, even if I don't contact them, I like to know whats happening on my store.
This team is very responsive, helpful and goes above and beyond to help their clients. It's helpful to receive notification of sales vs. abandon carts and these folks are on top of that!
I Used this app to recover my abandoned checkouts. They have gone from 29% to 9% recovery success. I love the scripts. Very customer focused. Thank guys keep going you'll get there. Great support
Cheers Chris
Berrysnaturalproducts
Tongkatcanada.ca
I needed a very good conversation from Canada Chile with the app owner to understand the usefulness of the app, if you want to improve your customer service and make a difference, then the app has a focus on personalization and a delicate relationship with your customer, Thanks!
Hi Loreto. I do appreciate you taking the time to leave this review. I would however just like to clarify that our app is focused on the 1 on 1 relationship for cart recovery and customer retention. We do allow you to send email, SMS and WhatsApp, as well as phone calls, but those are initiated by you. We send you the reminder, and then we give you the appropriate buttons to send the messages/make the calls easily, but also personally. We know through our data that the 1 on 1 conversation, personal conversation, does a MUCH better job for sales than the automated toosl, which is what I'm assuming you are looking for. If you're looking for automation, that's not what we do, nor do we claim to be an automation tool. I hope this helps and that you'd give our app another try :)
I love this app., thanks to the developers and thanks for making it free. Highly recommend. I'm happy to know that it is helping to recover carts.
Pretty good so far. Instantly notifies me of an abandoned cart (I tested this by abandoning a cart myself) and suggests what to say to recover the sale.
This app is fantastic and did what we expect. We use it to improve our abandon recovery. If u also want to do direct marketing upon abandoned cart, we will recommend this app to you. Also great customer service. Would be even better if we can add photos to the email template. Thanks
Absolutely fabulous app that delivers on it's promises and the customer service is outstanding. Real time notifications for abandoned carts and sales, with totally customisable follow up options lets you give your customers the service they deserve. Has certainly helped me increase my conversion on abandoned carts and steps up my customer experience. Can't recommend Scout highly enough!
One of the best App to follow up Abundant cart customers through 1 to 1 using Call, SMS, Email and WhatsApp. The app helped us recover 20% Abundant cart. Kudos to the developer. Looking for automated option in next update.
I used this app to help me manage my online business. The majority of my Scout notified abandoned carts have been converted to sales, making this a valuable feature. There is some delay with follow up notifications but Scout is working to improve their timeframes.
Thank so much for this review Stacey. You're one of our original merchants, so I think you for sticking with us while we were getting our legs under us. Still much more on the horizon! Thanks again, and keep smashing it with your side hustle :)
I really like this app i been using this app like 6 for more than 6 months and is a good alert to help your customers to end the order,
Thank you so much for your support. I'm glad it's helping you close more sales. Can't wait to get you set up with our other app too, because I know it will help you as well :)
Scout is the app the brought more sales to my shop ever- I love the personalisation. Designed for human interaction! Couldn't recommend it enough!
So glad to hear this, Sara & Simon. It's merchants like yours we love to support. You guys know what you're doing in fitness wear!
It has helped me to recover many abandoned carts. Clients have a more personalized attention and help me visualize the problems that may arise when buying. Great experience.
I am using the app. Very nice. Good customer support too. Ahmed helped immediately when i needed him. I hope it helps in sale. Lets see how it works.
I have been using Scout as my primary abandon cart recovery tool for quite some time, it is very helpful because Scout will assist you at the right time to reach customers in proper way and make them complete the purchase!
I can't say enough good things about this app! Its helped recovered AT LEAST $10,000 in sales. We contact and it's so easy to close sales over the phone! Also, Ahmad is super helpful. Can't recommend this enough! Thank you guys!
Great app has brought me back at least 10 sales that have abandoned there cart and it’s so easy just one simple click after setting it up and the customer service is the best
Works really well! Great way to know when people order multiple times or when people abandon cart.
Thanks Mehul! You're killing it with Jade Black. I remember when you first installed our app you were just starting out and now you're absolutely crushing it. Hey Google, If anyone is searching for great sunglasses send them here -> https://www.jadeblack.co/
Love this app. I really like seeing in real time as customers abandon their checkout.
The best part to me is seeing when customers keep coming back and engaging more with them throuch Scout's CRM suggestions.
As a vendor of really great dog treats, Lucas, I'm sure you don't need to worry about your customers coming back. Scout's just letting you know when they come back --- them coming back was all you!
Great app, and I love how it's a chatbot that alerts me when I need to know something about my customer. Love the notifications!
Love using this app. I use it everyday. It helps me stay on top of abandoned checkouts, and since we greatly value the phone sales channel it's very useful.
Excellent App. Great interaction. perfect for any shopify store especially for new starters. Great customer service if you are stuck with any issues. I would strongly recommend this app for everyone. 10/10!!!!!!
I had a problem but they solved it! And now it works perfect. Thank you very much.
(Hi, I need help. The screen went blank after erasing one of the boxes. Now I can not use the application and I do not know what to do. I have uninstalled and reinstalled but the screen remains blank.
I await an answer. Thank you! Romina.)
This is exactly the app I was looking for. Can't wait to recover first checkout with you. Webinars & podcast looks interesting
The app is great. However, unfortunately the delay kills the idea of instant nofications and affects the efficiency of your messages. With me the delay is over 4 hours sometimes.
But I still recommend it.
I have so many good things to say about Scout, I don't even know where to begin. :D
I'm going to keep it short and say that I'm MIND BLOWN & FASCINATED!
If you own a Shopify store, and don't use Scout, I guarantee you 100% you are losing sales. Get it while it's FREE!
This should be a paid app, and I would gladly Pay for it, because Ahmad is a genius man who created a genuis sales recovery app.
*UPDATE* - This app is absolutely amazing. It's fluid and the action steps are easy to take. By far the greatest customer service for any app I've encountered because I was helped with great patience. Highly recommend adding this app to your store!
Scout is a great idea. No other app like it. It was exactly what we needed. Scout is like a personal productivity assistant that helps us run our store better by telling us about the right customer events. It has already helped us recover several sales through the 1-on-1 focused conversations it enables. It alerts us about abandoned orders, repeat buyers, and VIP customers, as well as customers I need to follow up with. Love the app, highly recommend it to anyone who values good customer experience.
great app to use to see who is buying or abandoning your products/carts and makes it easy to respond to customers.
Update: More reminders! Yeay! If you are tired of sending out automated stuff your customers don't read, this app is for you. Send a thank you, follow up, say hello - stay in touch with your customers on a one on one basis. Scout will remind you and have almost everything ready for you. I like to customize the email or message to the actual item purchased. It helps a lot since I can't remember this customer order was 30 or 60 days ago - but Scout will let me know!
Keep in mind the app does not send the message or email - you, the human, have to do it.
---- If you are on your phone it will use the default email address so make sure to change the "Send from" account to your business profile.----
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Original review:
This is the perfect app to build real relationships with buyers and prospects. We love it, it is extremely easy to use and helpful increasing the conversion rate on our site. Keep up the great job and thank you for offering this awesome app!
I always struggled with abandoned carts, This was the app I was looking since the beginning. PLUS it is FREEEEEEEEEEEEEEEE
