Z Short Link ‑ URL Shortener

Dear Merchant,

Firstly, we want to extend our sincerest apologies for the frustration and inconvenience you've experienced with our app and the lack of support you've encountered. We've fallen short of providing the service and reliability you expect and deserve.

We understand how critical it is for you to have a fully functional app, especially considering the impact on your content and business operations. The situation you've described is indeed concerning, and we take full responsibility for any disruption this has caused.

Upon receiving your support email, we immediately tried to reach out to assist you further. However, we've encountered a challenge in providing support without the app being installed on your store. This step is crucial for us to troubleshoot the issue effectively and find a resolution. We've sent another email in hopes of re-establishing communication and moving towards a solution.

We are more than willing to help and are here to ensure that all your concerns are addressed. If reinstalling the app temporarily is an option for you, we would greatly appreciate it, as it will allow us to diagnose the problem directly and work on a fix. Please rest assured, our team is ready to put in the effort required to resolve the issues you've faced and ensure your content is accessible once again.

We value your business and hope to have the opportunity to restore your confidence in our app.

Thank you for your patience and understanding.

Warm regards,
Arpit
Team Zegsu

Dear Merchant,

Thank you for your review of our app 'Short Link'. We apologize for any inconvenience you experienced with the app malfunctioning to track sales through the link.

We want to let you know that we have email and phone support available for our merchants. You can access this through the 'Support' tab in our app. We did not receive any support ticket from you regarding this issue, and we would be happy to help if you could provide us with more details on the problem you encountered.

We have sent you an email and are waiting for a response with the details. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us through the support channels.

Thank you for using our app and we hope to assist you in resolving this issue.

Best regards,
Arpit
Team Zegsu

Hello Dear Merchant,

We are sorry to hear that you did not have a good experience with our app.

We would like to inform you that we offer 24/7 customer support via email and phone, however, it's unfortunate that you didn't contact our support team for assistance.

I would request you please send us an email at contact@zegsu.com with some examples of the URLs that are not redirecting. We will check on this immediately and help you out. We are here to help you succeed.

Looking forward to hearing from you.

Thanks
Arpit
Team Zegsu

Dear Reviewer,

Thank you for your feedback.

Our app, Z Short URL - Link Shortener, operates differently than you've described. It doesn't use an external URL for redirection, but rather, it employs the store's own domain for shortening URLs. This ensures the brand's integrity remains intact and links appear clean, concise, and less "spammy".

Regarding AVC security suites, since the shortened URLs are within the same domain, they shouldn't be blocked or considered suspicious. We put a strong emphasis on security and comply with all necessary standards to ensure the best experience for our users.

We’re more than happy to assist any users who need help with our app or have specific requirements. If you have any other concerns or questions, please don't hesitate to reach out to our support team. We’re here to help.

Best regards,
Arpit
Team Zegsu