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The worst app we ever installed. Nothing works properly! If you create a short link, it will not take you to website automatically. App does shorten URLS but, it fails track the orders of each URL accurately. Even it is not working with test orders. Not recommended at all.
Hello Dear Merchant,
We are sorry to hear that you did not have a good experience with our app.
We would like to inform you that we offer 24/7 customer support via email and phone, however, it's unfortunate that you didn't contact our support team for assistance.
I would request you please send us an email at contact@zegsu.com with some examples of the URLs that are not redirecting. We will check on this immediately and help you out. We are here to help you succeed.
Looking forward to hearing from you.
Thanks
Arpit
Team Zegsu
Updated review:
"The company acted quickly and fixed the problem and explained the situation. They now have fixed the issue. Will give another chance. Thank you!"
Original review:
"I installed the app today, and wanted to get the premium feature right away and paid for that as well, but the app did not let me to choose the premium settings, and kept asking me that I need to pay for the app. What a waste. So I ended up using another service. If your app would have worked from the start, I would have stayed as a paying customer. Now I have paid for the service which I wasn't able to use. Scammers? Do not waste your time with this app, you will find better solutions."
Dear Merchant,
This is Arpit, and I am the co-founder of Zegsu.
I understand that you did not have a pleasant experience with our URL Short Link App and I am extremely sorry about that.
We are a small startup and even though we make sure that our customers don’t encounter any technical glitches, we do receive constructive feedback from our customers from time to time, which only helps us make our infrastructure more robust and error free.
We acted on your issue as soon as we got notified and we fixed it immediately. We have also identified the bug that caused the problem and have rectified it so that you no longer have to deal with this issue again.
We thank you for your extremely valuable feedback that helped us make our app better.
Having said that, we value you as a customer and would request you to give us another chance.
If you still feel like moving away from our app, please raise a refund request with Shopify and we will process your refund ASAP.
Once again, thank you for your genuine feedback and please accept our sincere apologies for the trouble.
Stay Safe!
Arpit
Team Zegsu
This app uses an external URL owned by this company to redirect into your own store, not only does that make your link appear more spammy than a messy URL, many AVC security suites will block this type of redirect.
Do not recommend unless you have a very specific needs that would be solved by an external URL redirect.
Dear Reviewer,
Thank you for your feedback.
Our app, Z Short URL - Link Shortener, operates differently than you've described. It doesn't use an external URL for redirection, but rather, it employs the store's own domain for shortening URLs. This ensures the brand's integrity remains intact and links appear clean, concise, and less "spammy".
Regarding AVC security suites, since the shortened URLs are within the same domain, they shouldn't be blocked or considered suspicious. We put a strong emphasis on security and comply with all necessary standards to ensure the best experience for our users.
We’re more than happy to assist any users who need help with our app or have specific requirements. If you have any other concerns or questions, please don't hesitate to reach out to our support team. We’re here to help.
Best regards,
Arpit
Team Zegsu
The short url first redirects to zegsu.com, then from there it redirects back to site domain to the actual full local domain url. How ridiculous !!!
Use a link redirect tracker and see what I mean.
App uninstalled.