Shop

太卡了 总是很难进去

Caution to retailers outside US. If customer buys your product using their Shop App account, they charge the customer US taxes and remit it immediately! And you have to pay the credit card fees to collect it. BUT if the order is cancelled and refunded for any reason, Shopify refunds the customer but make YOU pay the taxes even with the order cancelled and refunded!

Here is the interesting part, if the same US customer shops directly on your Shopify store, they pay no tax!

This is all because of a court ruling that Shopify 's shop app store is considered a US seller and must charge US tax.

Shop App only benefits Shopify.

Love Shopify - hate Shop app (today, because we are on sale and Shop App decided to auto apply discount codes to customer orders and there is NO WHERE I CAN FIND TO TURN THIS OFF). If we want a customer to be able to use a discount code, we would give it to them. Auto applying internal 100% off codes is cooked. Please change background settings and give us an option to turn OFF auto-apply of discount codes.

Won't let us remove our shop from this. We've turned off shop pay specifically to do this, but Shopify just keeps scamming their way into forcing this shop.app onto us even if we don't want it. When you contact support, you only get access to the most useless people who have zero abilities. Shame on you shopify.

Due to the comment by your CEO I am considering removing my store from SHOP and only using my website on your platform. I want to support Canadian tech were I can.

I am filing a complaint regarding…Shopify – Unresolved Fraudulent/Harassing Reviews
I am filing a complaint regarding Shopify’s handling of repeated, allegedly fraudulent and harassing product reviews left on my store via the Shop channel.

A single individual has left multiple reviews that I believe are abusive, retaliatory, and part of a broader pattern of harassment toward my business. I have also received separate direct emails from the same individual over an extended period of time. Due to this ongoing behavior, I have already blocked this customer from interacting with my store.

On June 5, 2026, I reported the offending Shop reviews through the official reporting system under the “harassment/bullying” category as instructed by Shopify Support. More than five business days later, the reviews remain publicly visible, and I have not received any resolution, removal decision, or meaningful update.

I contacted Shopify Support for assistance and was informed that:

The moderation team is the only team that reviews Shop reviews
There is no direct escalation channel, supervisor review process, or external contact for urgent or safety-related cases
The moderation team may not receive additional context beyond the original report submission
No case number, tracking system, or timeline is available for merchants

This raises serious concerns about the effectiveness of the review moderation and escalation process, particularly in cases involving alleged harassment and potential abuse of the review system.

My key concerns are:

There is no meaningful escalation path for urgent cases involving harassment or repeated abuse.
There is no transparency or tracking system for submitted review reports.
Merchants are unable to confirm whether safety-related context is being properly considered.
Support is unable to provide timelines, accountability, or interim protective measures while reviews remain live.

As a result, harmful content remains publicly visible on my storefront with no clear mechanism for timely resolution or escalation.

Requested Resolution

I am requesting the following:

Immediate re-review of the reported Shop reviews by an appropriate trust & safety escalation team
Removal of reviews that violate Shop’s policies on harassment, abuse, or fraudulent content
Confirmation that merchant-submitted harassment/safety context is fully considered in moderation decisions
Implementation of a clear escalation path or case review process for merchants reporting abusive or harmful reviews

If Shopify is unable to provide escalation or timely resolution for cases involving harassment or potential targeted abuse, I request written confirmation of this limitation.

Biased app. Don't recommend new seller, even they didn't recognize the store name. Stupid search engine as well. Its not surprising if you have thousands of well optimized products but you don't even find your store.

Not Recommended

Cannot Hide pricing or remove products from the App channel. Otherwise, this would be useful.

Be cautious using this app. I was billed for a campaign I never turned on or approved. They turned it on without my permission. I recommend watching your ad activity and charges very closely. I'm very hurt and upset!