Shop channel , 311件のレビュー

  • 評価の59%は5つ星です
  • 評価の5%は4つ星です
  • 評価の5%は3つ星です
  • 評価の4%は2つ星です
  • 評価の27%は1つ星です

so far so good. Just started using this platform and already have a sale. Bit of an issue transferring from ebay due to categories. Same issue transferring to FB shops. Still has ways to work around but will take some time

Product Deliveries

I love the app, but it definitely needs more details on how to run campaigns and use it to improve sales.

Periwinkles Cutters
Shopifyが返信しました 2023年9月15日

Thank you for taking the time to leave a review! If you are wanting to learn more about the customization options for the Shop sales channel you can find that in our Help Center here: If you want to learn more about running ad campaigns on social media platforms or search engines, I recommend checking out their help resources directly. -Shay, Shop Support


Decent app. However, as a seller I'd like notifications when customers review products, as it is currently I have to keep checking it. Maybe I'm missing something? Good app though overall

The Good Soap - Let's Go Back To The Bar
Shopifyが返信しました 2023年9月14日

Hey there! Thanks for taking the time to leave a review. You can use the Shopify Flow app ( to create a workflow that will notify you whenever you receive a review. Feel free to refer to this guide ( to create a workflow. You can select "Shop Review Published" as the trigger and "Send internal email" as the action. This is how the workflow should look: -Summer, Shopify Support


Shop is the most convenient way to buy and allow customers to shop directly on Shop. Shop App make payments and purchase fast. Customers can easily saves their email address, shipping details and credit card for a more convenient experience. Most important customers have access to track order with delivery directly with the app, which increases trustworthiness towards my brand, because customers don’t have to go through their email to find their order status.

Pineapple N Baby

Okay, so first off, I've never had issues with Shop or customers themselves. I find the idea of getting more eyes on my shop a good thing, HOWEVER... I use a third party app and I noticed that on my Shop store, my wholesale listings are available for people to purchase from. My tags are set up so there is a retail side and wholesale side of my listings, so I'm not sure why people on Shop have access to my wholesale listings. But I need them to NOT be buying from my wholesale. This is going to screw up my inventory.

Fatty Pancake
Shopifyが返信しました 2023年8月16日

Hi, thanks for taking the time to review the Shop channel. At this stage, our system for the Shop channel won't respect any wholesale rules that a store may have with their products. Wholesale merchants are also typically automatically not opted into Shop by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). If a merchant would like to still sell with Shop however, and accept the risk of special wholesale product rules in being ignored, they can opt in themselves by installing the app within their Shopify admin.

To sum up however, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing. I see how beneficial it will be to offer this feature however, so I'll be sure to pass on your thoughts and feedback to the most relevant development team for their consideration. -Kimi, Shopify Support


I make a lot of money from the Shop app. I think Shopify asks for reviews after they purchase something because I have a lot of reviews. It seems to make people put in details along with their reviews and doesn't do just ratings because all the reviews are high quality. I don't know why this app channel has such bad reviews. I am very pleased with it!

The Autistic Innovator

I like this app overall. However, it could do better with product delivery dates and card messages. It doesn't provide the necessary fields during the purchase to allow customers to pick delivery dates (for flowers/plants) nor does it offer a field to insert a message for a delivery or a card to accompany the delivery. Because of this glitch, we regularly have to call the customer to get card messages and delivery dates.

Green Fresh Florals + Plants
Shopifyが返信しました 2023年8月23日

Hi, thanks for taking the time to leave your review here with us. At this stage, any customizations to the product, cart or checkout page on your online store, in particular via a third-party app, may not appear on the Shop app.

I understand that this isn't ideal, especially for businesses that rely heavily on these customizations in order to complete their customer orders. I'll be sure to pass on your thoughts to our development team however, so that they're aware of the use case you've explained to us here and in case this is something they'd like to consider for the future. -Kimi, Shop Support


The shop platform has truly been a game-changer for my business. Not only has it facilitated our growth, but it has also enabled us to establish deeper connections with our customers - something I absolutely love!

From the moment we integrated the shop features into our business model, we noticed a significant uptick in sales and customer engagement. The user-friendly interface made it easy for us to showcase our products in an appealing manner, and the seamless checkout process undoubtedly contributed to the increase in conversions.

However, what truly sets this shop apart is its ability to foster customer relationships. The built-in tools for personalized communication, such as automated follow-up emails and order updates, have allowed us to stay connected with our customers even after they've made a purchase. This ongoing interaction has not only led to repeat business but has also given us valuable insights into our customers' preferences and needs.

Furthermore, the shop's analytics dashboard has been an invaluable resource. It provides us with detailed information about our customers' behaviors and purchasing patterns, empowering us to tailor our offerings to better suit their desires.

As a business owner, I can confidently say that the shop has helped us not only grow financially but also emotionally connect with our customers on a deeper level. The positive impact it's had on our brand reputation and customer loyalty is truly remarkable.

In conclusion, I'm absolutely thrilled with the results the shop has brought to my business. It's more than just a selling platform; it's a tool for fostering connections and creating memorable shopping experiences. If you're looking to take your business growth and customer engagement to the next level, I highly recommend giving this shop platform a try!


The Shop app has some good aspects to it, but in our case its absolutely useless as Shopify has decided to not allow shops who at any point has received IP claims to join.

I understand the general idea of this and the intention to keep copies out from Shop, but as a side effect it also shuts out sellers who have been targeted by claims without legal basis like in our case. This policy also apparently does not have an expiry date, so it's enough you have one claim, no matter how old it is. By doing this Shopify basically takes the side of the claimant, no matter how unfounded and unjust the claim in itself would be. Like always the side effect with blanket policies like this one is that there will be a lot of non-deserving merchants affected by this, and there is nothing you as a seller can do about it.

The only way to solve this would be to take the issue to actual court, which obviously is beyond the possibilities for many small merchants around the world like ourselves. I find this policy and it's enforcement so unjust that it would be impossible to rate this app with more stars.

What makes this policy even more absurd is that it only applies to the actual shop which received the claim and not the company. So we have two instalments of our shop for different markets, and one can join Shop while the other can not. That means that if you really would be a business operating in bad faith you can simply just set up a new shop to circumvent this if needed be.

The reason I give this channel two stars instead of one is that it actually offers some ok features and works fairly smooth - if you are accepted that is. You can of course use some of it's features even if you are not eligible to sell on Shop, but it's still a bit of a slap in the face for any merchant who actually would like to list their products but are not able to due to blanket policies like this which is enforced without exceptions.


EDIT: 29.3.
Shopify posted their standard answer to this, which helps nothing. We have discussed this issue extensively with both Shopify Shop support and legal, and like mentioned above the only solution would be to take this case to US court and have the claim removed that way.

Shopify Shop support agrees that this is an unfair situation, but can do nothing except ask you to contact legal - and legal only replies that they do not offer legal advice.

The optimal solution to this would be to offer merchants who feel unjustly treated some kind of a channel to dispute the claim within Shopify (other than going to court), and that way at least get access to the full Shop experience on a case-by-case basis.

Made of Sundays
Shopifyが返信しました 2023年3月29日

Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account:

Violations of Shopify's Acceptable Usage Policy would be one of the reasons listed here - as listed here . In relation to the actual claim, we just see the end result. Matters like that are handled by our Legal team, and we have no insights or input into them for security and privacy reasons. You should have been emailed in relation to the policy issue by the Legal team. If not, we can certainly request they reach out to you again if you get in touch with us via

Either way, please do get in touch as we'd certainly like to take a closer look at your issue to see if there's any way it can be resolved.

Best wishes,
Shop Support


For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable.

The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked.
Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things.

A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories.
And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise.

Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions:

16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts."

PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

CherryTree Inc
Shopifyが返信しました 2023年9月1日

Hi, thanks for the detailed review of your experience of using the Shop channel. Dealing with fraudulent orders are never easy, so I can understand your frustration.

For context, our Fraud Analysis feature uses machine learning algorithms to determine an order's risk level. The displayed risk indicators aren't a comprehensive list of points looked at when reviewing an order however, but are instead instead a small subset of this data. I understand it can be frustrating when the system does not catch a high-risk order for your store, though we have a team of engineers and data scientists that are continuously working to improve our algorithms. From this, we're hoping to see a more accurate risk indicator being displayed overtime for orders on a store.

I know it's not what you'd like to hear, and perhaps this has been communicated to you many times already, however our fraud prevention features as listed here:, which includes the Fraud Control app, is the most effective way to provide another layer of protection to your store outside of the Fraud Analysis. The Fraud Control app: in particular allows you to filter and block specific orders using a set of rules you implement, so if you haven't already done so I recommend installing this on your store. -Kimi, Shopify Support