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EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company.
Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base.
support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.
Hey there! We understand the frustration this could cause if it causes customers to reach out. Shop does not send marketing emails to your customers unless they have opted in to receive them. If you're experiencing any issues with unwanted emails, please reach out to our support team here: https://bit.ly/3FAFUbg. They will be able to assist you further and address any concerns you may have. -Rio, Shopify Support
Banned me for no reason at all. My chargeback rate is not above 1% at all. Also they won't display my product for god knows what reason
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Best wishes,
Brian,
Shop Support
Facile à intégrer
My account was suspended due to a single back charge, and regrettably, I received no prior notice of this action.
Despite my repeated attempts to seek clarification and resolution, I have encountered inconsistent responses from the support team. I have reached out over five times, with each interaction yielding differing assurances, from promises of resolution to the understanding that the app would be reinstated after six months of the back charge.
Now that the six-month timeframe has lapsed, I am disappointed that the app remains inactive. Furthermore, I was informed today that additional sales are necessary to reactivate the account. While I acknowledge the importance of sales, it is only possible to generate revenue with access to essential sales assistance tools
I have a new Shopify store, and once I made a few purchases to test my store, I discovered what SHOP is, and love it from a consumer perspective. I think that this a great way to keep in front of current buyers/followers of my store! It's like having an "app" for my store!
This is a terrible channel with an absolutely RIDICULOUS metric they use to determine your stores' "value". Example: someone steals a credit card and places an order on your site, **something you have absolutely NO CONTROL over**, then a month later the card owner disputes the charge, you pay 10% charge back fee, lose the product, and to add insult to injury, The ridiculous Channel decide to suspend you Shop account because you have a 1% chargeback rate. I would be embarrassed to represent such a practice.
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
I can see that you were in touch with our support team directly, and they gave some more context to that particular metric.
If you've any other questions, or wish to discuss and get support in relation to chargebacks as a whole, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
This is a convenient way for consumers to buy from our store but the delivery is not great.
The way product images are cropped differently from the online store creates an inconsistent appearance from one to another.
All images should be based off the 1:1 ratio like the online store.
A timed availability feature would be great too. Being able to set a date & time to release products on the online store is very useful but having to manually post to the shop app is a pain.
Allowed us to customise the SHOP navigation menu once and now we can't update again. Any edits made to the channel can't deploy as the SAVE button is permanently greyed out. A great concept but doesn't allow for enough control and customisation so never reaches its full potential for us.
Hey there! Thanks for taking the time to review Shop. I'd love to assist you with the issue you're experiencing in the app. Is it specifically happening in the theme editor? Are you unable to save the changes you make to the Navigation section (https://shopify.link/GoyK)? If so, I suggest performing some local troubleshooting steps, as a local issue may be causing the problem.
Here are some troubleshooting steps you can try:
-Clear the cookies and cache of your browser (https://shopify.link/nWZD)
-Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
-Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
-Try another device, such as another computer or mobile phone.
-Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
-Try the Shopify mobile app
-Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If the issue persists after performing local troubleshooting, please visit our Help Center (https://shopify.link/goV1) and chat with the AI assistant to connect with our support team. We would love to investigate this for you! -Summer, Shop Support
at first, this was hard to get set up, but I truly believe this is going to be a very good experience
i like it it helps with buying tracking number i have placed many orders and i like it also ithe shop