レビュー (3,172)

総合評価
4.8
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2022年6月13日

This is a terrible channel with an absolutely RIDICULOUS metric they use to determine your stores' "value". Example: someone steals a credit card and places an order on your site, **something you have absolutely NO CONTROL over**, then a month later the card owner disputes the charge, you pay 10% charge back fee, lose the product, and to add insult to injury, The ridiculous Channel decide to suspend you Shop account because you have a 1% chargeback rate. I would be embarrassed to represent such a practice.

RedMonkey Sports
アメリカ合衆国
アプリの使用期間:11ヶ月
Shopifyが返信しました 2022年6月21日

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

I can see that you were in touch with our support team directly, and they gave some more context to that particular metric.

If you've any other questions, or wish to discuss and get support in relation to chargebacks as a whole, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

編集日:2023年3月30日

Not had this long but won't let me edit my main shop page to change picture ect not good at the moment

Beau's Bites
イギリス
アプリの使用期間:12ヶ月
Shopifyが返信しました 2023年4月13日

Hi there, thanks for taking the time to review our sales channel. I understand you're running into issues with the customization of your store within the Shop app.

There's a guide on our help center which goes through the current options available to you in relation to this - https://bit.ly/41tPXqd . Please have a look and let us know if there's anything beyond that we might be able to assist with.

If you'd like us to take a closer look at your store in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

2022年9月7日

We are linked to synclogic and pay monthly for that, one of the Wholesale companies we are linked to uploaded a product that was deemed as branded content and we have been penalized, the products are automatically uploaded to our site and can be uploaded at anytime even if we delete it, I feel that they should penalize the wholesaler on Synclogic but we got the short end of the stick.

Dimestore Cowgirls
アメリカ合衆国
アプリの使用期間:9ヶ月
Shopifyが返信しました 2022年9月23日

Hi, thank you for taking the time to leave a review! We understand how not being eligible due to a third party isn't ideal, so we appreciate you reaching out about it.

This feedback will be sent to our developers. It would also be great if you could start a support request so we can link your store to it. To do so, please follow this link: https://bit.ly/3NehLrk

If you have any other questions, then don't hesitate to let us know.

Thanks,

Noreena, Shop Support

編集日:2023年3月16日

SUBSCRIBERS BEWARE !!
HORRIBLE SUPPORT FROM THIS "SHOP" APP . All The Bad Reviews Below Are True Everyone.

The Treasure Express
アメリカ合衆国
アプリの使用期間:9ヶ月
Shopifyが返信しました 2023年3月6日

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your support experience with our team.

For security and privacy purposes, it's essential for us to authenticate any contacts via our help center before we can investigate any issues relating to your account. https://bit.ly/3NehLrk is the link, but I see that you've since been in touch via the secure method and we've managed to reply to you directly.

Best wishes,
Brian,
Shop Support

2023年3月21日

Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.

Riverboat Gaming Poker
イギリス
アプリの使用期間:9ヶ月
Shopifyが返信しました 2023年3月29日

Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock.

The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory.

If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N

Best wishes,
Brian,
Shop Support

2023年5月15日

An Excellent Shop Cannel. I would highly recommend this to install and explore its benefits for the growth of yours online store

BROKER SHOP
イギリス
アプリの使用期間:11日
2023年6月14日

we started with the app everything was going ok at first. We even had a few sales. Suddenly, no more sale, no more anything. After a lot of efforts, we were told our shop is not qualify. I have no clue why we are not qualify suddenly. Please someone explain.

mikanjomi
アメリカ合衆国
アプリの使用期間:10ヶ月
Shopifyが返信しました 2023年8月18日

Hi, mikanjomi.

Thanks for stopping by!

Unfortunately, through the app store, we are unable to view information regarding your shop not qualifying for the Shop app. I recommend reviewing our Shop Merchant Guidelines (https://shopify.link/LQpL) to ensure your shop complies with the merchant requirements and product restrictions. Additionally, you can get in touch with our support team via the Shopify Help Center (https://shopify.link/vRnL) so we can further investigate. -Victoria, Shopify Support.

編集日:2023年3月21日

I did not install this app. I saw it listed and wondered what the heck is Shop!? Why is this here when I did not install it?!!!

CaMo Design and Print
アメリカ合衆国
アプリの使用期間:10ヶ月
Shopifyが返信しました 2023年3月29日

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin.

As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.

The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.

You should also have received an email notification of this change in the past week or two.

If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

2021年12月16日

SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, regardless the channel doesn't offer much of a service or ability for their users to find anyone's stores. The only way we will ever get a sale via SHOP is because someone already knows our store name and has searched for us specifically by name, SHOP doesn't make a way for their users to discover anyone, including you! We do so much better with Google and other similar channels.

Burke & Keen
オランダ
アプリの使用期間:8ヶ月
Shopifyが返信しました 2021年12月21日

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support

2023年5月6日

Shop is a great way to get your products out there to people. Great resources to connect with potential conversion

Little Miss and Young Gents
アメリカ合衆国
アプリの使用期間:6ヶ月