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The Shop app has some good aspects to it, but in our case its absolutely useless as Shopify has decided to not allow shops who at any point has received IP claims to join.
I understand the general idea of this and the intention to keep copies out from Shop, but as a side effect it also shuts out sellers who have been targeted by claims without legal basis like in our case. This policy also apparently does not have an expiry date, so it's enough you have one claim, no matter how old it is. By doing this Shopify basically takes the side of the claimant, no matter how unfounded and unjust the claim in itself would be. Like always the side effect with blanket policies like this one is that there will be a lot of non-deserving merchants affected by this, and there is nothing you as a seller can do about it.
The only way to solve this would be to take the issue to actual court, which obviously is beyond the possibilities for many small merchants around the world like ourselves. I find this policy and it's enforcement so unjust that it would be impossible to rate this app with more stars.
What makes this policy even more absurd is that it only applies to the actual shop which received the claim and not the company. So we have two instalments of our shop for different markets, and one can join Shop while the other can not. That means that if you really would be a business operating in bad faith you can simply just set up a new shop to circumvent this if needed be.
The reason I give this channel two stars instead of one is that it actually offers some ok features and works fairly smooth - if you are accepted that is. You can of course use some of it's features even if you are not eligible to sell on Shop, but it's still a bit of a slap in the face for any merchant who actually would like to list their products but are not able to due to blanket policies like this which is enforced without exceptions.
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EDIT: 29.3.
Shopify posted their standard answer to this, which helps nothing. We have discussed this issue extensively with both Shopify Shop support and legal, and like mentioned above the only solution would be to take this case to US court and have the claim removed that way.
Shopify Shop support agrees that this is an unfair situation, but can do nothing except ask you to contact legal - and legal only replies that they do not offer legal advice.
The optimal solution to this would be to offer merchants who feel unjustly treated some kind of a channel to dispute the claim within Shopify (other than going to court), and that way at least get access to the full Shop experience on a case-by-case basis.
Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Violations of Shopify's Acceptable Usage Policy would be one of the reasons listed here - as listed here https://bit.ly/3A4GLgJ . In relation to the actual claim, we just see the end result. Matters like that are handled by our Legal team, and we have no insights or input into them for security and privacy reasons. You should have been emailed in relation to the policy issue by the Legal team. If not, we can certainly request they reach out to you again if you get in touch with us via https://bit.ly/3NehLrk
Either way, please do get in touch as we'd certainly like to take a closer look at your issue to see if there's any way it can be resolved.
Best wishes,
Brian,
Shop Support
you cant even get to no one to solve problems send emails out and no reply, not good for business. I would not recommend this app.
Hi there, thanks for taking the time to review the Shop Sales Channel. We're sorry to hear you've found it difficult to get support. For context, you can always reach our dedicated Shop support team via the Contact page in the Shop Help Centre here https://shop.app/help. However I have also sent you an email so that I can personally answer any questions you may have. I'm looking forward to supporting you! Dee, Shopify Support
I've sent several email and no response, the shopify rep(3 of them tried to resolve the issue and recommend i call support but no response(via email). I'm losing money on the shop app because no agents are available to help me.. Can i get a representative to call me.
Hi there, thanks for taking the time to review the Shop sales channel.
While Shop support does not offer phone support, we have a full team of specialists who are more then happy to assist in these cases. I have sent you an email so that we can discuss your needs in more detail. I look forward to supporting you and answering your queries regarding the Shop app and sales channel.
Dee, Shop Support team
Seriously? I want to use this app, but it says I don't have shop chat enabled even though I clearly do. What a joke.
Hi there, thanks for taking the time to review our sales channel and sorry to hear about your account having issues relating to the eligibility!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
Just wanted to write this review to tell if you don't use Shopify Pay then this is worthless. Your Shop Store is not discoverable through search, Shop local, and may not be eligible for Shop curation because Shopping is inactive. Review Shopping requirements in settings to access Discovery.
Hi there,
Thanks for taking the time to review the Shop sales channel. You're correct that Shopify Payments and Shop Pay are required to fully utilize Shop's functionality, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility
In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Best wishes,
Brian, Shop Support.
i just can copy "egostore" review...xped the same with this app. Someone in i even dont know what country made us having the same "infrangement" or something like that...we removed that 10 products or such on ca catalogue of 6000 and more products and nothing. we cant use this app :(
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
Doesn't work for me after following the guide and doing all the work and making products available on shop channel; neither shop is appearing on app nor inventory.
Thank you very much for your review. It appears that you're not using Shopify Payments and it's required to have products selected in the product catalogue displayed in product recommendations. We are updating our documentation to make this more clear. Hope this helps.
started using today. still not sure but way better for one who prefers self service.
Already breaking and cost me two sales. Let's see what happens with support trying to fix this situation.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
I really don't enjoy how this was mysteriously added to my store and now I have a payment for an item using this app, and I can't even open the app from my Shopify. The insights are completely blank. I would love to just disable this but Im not sure how to see if I'll still receive payment for the item I have sold if I do.
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you have questions about the Shop app and orders that you've received as a result. We have sent you an email so that we can better help you. Please reply there so that we can investigate this for you.
Looking forward to supporting you!
Dee,
Shop Support