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We had the app for a long time. But it recently restricted our account and asked us to install a password control or age verification app. We're selling hair care products!!! Why do we need a password control or age verification app to sell products for the hair????
Hi, North Authentic.
Thanks for reaching out!
As you mentioned in your review, your Shop account has been restricted.
As per our Shop Merchant Guidelines (https://shopify.link/LQpL), you cannot use any password control, or age verification apps. Some examples of these apps are: Advanced Registration, B2B Login Access Management, Locksmith, Login to View Price and MagicPass Deal Club and Wholesale. This is a requirement that your store needs to meet in order to appear in Shop. If you have further questions regarding your account, you can connect with our support team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shop Support.
The seller was so accommodating and kind! And I’m in love with my ring! It is gorgeous and clearly very well made. Glad I decided to purchase from them.
i like it it helps with buying tracking number i have placed many orders and i like it also ithe shop
I have used this app for about a week. It shows a couple of people have looked at items in my store. I think in a few months I will have more data to give a more thorough review of the app. The one complaint I have is that my product thumbnails are cropped in a weird way on my store's profile, especially the landscape ones. This was surprising because the product photos look good on the mobile version of my store's website. Is there a way to update how the product thumbnails look on the Shop app without changing the look on my mobile site?
Hi there, thanks for taking the time to review the Shop app. We're glad to hear you're seeing traffic already. We appreciate your feedback regarding the product image display. I have sent you an email so that I can share more information with you regarding this. I look forward to speaking with you further! Dee, Shop Support
Shop has been a great asset for my Shopify store Southlake Aesthetics.
Sor far so good,, had a couple orders.. Can't wait to get more. I like how easy it was to get the orders and get paid.
Shops are being removed from the marketplace and not given a chance. Waste of time and setup in learning this after the fact.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
For any queries or concerns you have relating to any restrictions placed on your account, please reply back directly to the email you should have gotten detailing any legal issue, and the relevant team in question should be able to assist you further.
If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
helpful and made some sales
It is a good platform, however, we need better integration between web store, apps, Shop App and minis
Decent app. However, as a seller I'd like notifications when customers review products, as it is currently I have to keep checking it. Maybe I'm missing something? Good app though overall
Hey there! Thanks for taking the time to leave a review. You can use the Shopify Flow app (https://shopify.link/mB8l) to create a workflow that will notify you whenever you receive a review. Feel free to refer to this guide (https://shopify.link/6kox) to create a workflow. You can select "Shop Review Published" as the trigger and "Send internal email" as the action. This is how the workflow should look: https://shopify.link/qWDy. -Summer, Shopify Support